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Community-located working arrangements

Currently, this working arrangement only applies to our Domiciliary Care Workers in line with the jointly agreed Operational Protocol. However, this model can be explored by services in consultation with their teams and advice from People Management. If you have a community-located working arrangement, you do not have a contractual substantive base from which you work.

If you have a community-located working arrangement, you do not have a contractual substantive base from which you work.

Currently, this working arrangement only applies to our Domiciliary Care Workers in line with the jointly agreed Operational Protocol.

However, this model can be explored by services in consultation with their teams and advice from People Management.

No change to your current pay arrangements.

In line with current contractual hours.

If you are working out in our community you will be able to access any appropriate council premises, any community and other public sector buildings where joint working arrangements exist, as well as work from your own home.

This is dependent on the role that you undertake and subject to discussion with your line manager with advice from IT.

We are reducing our reliance on paper and so the printing of any documents should be done as a last resort.

At the workplace you will be able to access one of our secure Konica printers at your work location.

At home you will be able to send print jobs to a secure Konica printer located in one of our council buildings and collect at your convenience.

Connecting your own printer to your home working setup is not supported.

You will be able to access the CCC provision when working in our premises.

The nature of your work will dictate the best solution for your role, which you will discuss with your line manager.

  • Microsoft Teams with a headset is the standard method of making and receiving calls between staff members. Voice and video calls can be made in this way. Calls to partner and external organisations (such as neighbouring authorities, the NHS, WG etc) can also be made via Microsoft Teams.
  • We also provide a Softphone option for staff who frequently make incoming and outgoing calls from their working location. The softphone allows you to have an extension number and a Direct Dial Number (DDI) on your laptop. This will allow you to make and receive external calls from your laptop using your headset. There is an additional cost per softphone licence, which will be charged to your service.
  • Smart Mobile Phones are also available for staff who need to make and receive calls and be contactable out of hours or are community based. Council provided smartphones have access to some systems such as Outlook for email. Your departmental mobile phone representative should be contacted if this is a requirement of your role. There is an additional cost to your service for smart mobile phone purchases.
  • We also operate a Bring Your Own Device (BYOD) Scheme. Staff may be able to enrol a personal smartphone into the council BYOD scheme. This will allow you to access council emails and calendar from your personal device. We do not pay any of the costs associated with using BYOD on your personal device and this is a voluntary scheme for employees.

In addition, we have further information on the IT pages and our IT Division can provide advice and guidance.

If you have a community-located working arrangement, travel in respect of official business travel i.e., from/to your home and your first/last client, may be claimed in line with Section 5 of the Domiciliary Service Operational Protocol, which available from your line manager, and your contract of employment.

We are reducing the amount of travel we do, so before travelling, consider whether the journey is necessary and agree it in advance with your manager.

If you have a community-located working arrangement, commuting time and costs from your home to / from your first / last client and between clients, will be reimbursed / debited in line with Section 5 of the Domiciliary Service Operational Protocol on a contractual working day.

Whichever location you work from, you should ensure confidentiality and data security.

If working from home, no other members of the household should be able to overhear your conversations or access any CCC device or see council documents.

The council is reducing its reliance on paper and, unless there is no alternative, you should not work with hard copy documents or print information.

However, where you are required to store hard copy data, you must keep all documents and information associated with the authority secure at all time.

All personal data should be handled in accordance with the authority’s information governance procedures in particular the section that deals with the handling of personal information.

If you plan to work from home part of the time, you should check with your home and contents insurance providers that you have adequate cover for the fact that you work from home/that any of your own equipment is covered for work use.

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Page updated: 29/06/2021 10:41:34