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Review, Reset, Move Forward

Following on from the Chief Executive’s online event in June 2021, “Review, Reset, Move Forward”, which outlined her expectations in relation to Better Ways of Working (BWoW), a series of online engagement sessions have been arranged for all Heads of Service (HoS). This page provides prompts for discussion.

  • Have you spoken to your customers (internal and external)? Do you understand what they need from your service?
  • Do you understand how they will be interacting with your service in the future?
  • Are there opportunities to improve access to your service? Will technology help?
  • How will you ensure that services are provided in accordance with language preference and need? This includes face to face services, telephone calls, video calls and assessments etc.
  • Have you considered how will you address any gaps in provision?
  • Have you completed an integrated equality impact assessment? Our Corporate Policy Team can provide advice.
  • Employees – have you involved your staff throughout the process? If not, make sure they are brought up to date, and that arrangements are in place for managers to provide regular updates.
  • Trade Unions – have you shared your plans with the trade unions, especially where significant changes to staffing arrangements are being proposed?
  • Council services – do your plans impact on other council services? Have you discussed this with them?
  • Partners - Do your proposals impact on partner organisations e.g. Police, NHS, Regional Partnerships?
  • Other stakeholders - Do your proposals impact on other key stakeholders e.g., Elected Members, Town & Community Councils?
  • Do you understand your service’s accommodation needs and key property issues?
  • Have you considered location, accessibility, future service changes such as legislative drivers that may have property implications?
  • Have you considered your requirements to work with, or benefits of sharing workspace, with partner organisations?
  • Do you need access to pool vehicles? How often?
  • Are you actively discouraging your people from travelling unnecessarily? Please refer to our travelling for work purposes page.
  • Have you involved your staff and listened to their views about how the service can be improved?
  • Are their views represented in the changes you plan to make?
  • Do you understand that you have a legal duty to ensure the equality, health, safety, and wellbeing of your people during this process and during any changes?
  • Has the equality, health, safety and wellbeing of the whole team been considered when developing your plans?
  • Can you undertake any planned changes in a safe way and have risks been assessed? Have you identified solutions to mitigate the risks?
  • Have you discussed and reviewed employee working arrangements? We are aiming for agreement to be reached with employees regarding their preferred working arrangements. For example, there should be no compulsion for staff to work at home if the employee does not wish to do so. Read more about the new working arrangements
  • Do you understand what will work for them moving forward?
  • Do your team understand that their preferred working arrangements must fit in with the needs of the service?
  • Do your team have the right skills to do the job for the future? Are there new and emerging skill sets as a result of planned service changes? What development will your people need?
  • The Council is committed to increasing Welsh/English bilingualism in the workforce so that we can strengthen the services we provide. Have you considered how you will provide a bilingual service in the future, in accordance with the Council Language Standards?
  • For your multi-located staff, can they work in an agile way? Do they have the right skills and equipment?
  • Do you understand what their accommodation needs will be to help them work in an agile way?
  • Does the differing location of your team bring any additional risks, lone working, specific health concerns, safety and security of staff and equipment?
  • What type of workspace will they require? Think about the activity e.g., space to meet colleagues in person, touchdown space.
  • How many people will require permanent office accommodation? Do you understand the reasons why? How often will they require this type of workspace?
  • For your community-located and fixed-located staff, do you understand what facilities they require to improve their working lives / environment?
  • Is there scope to build in some choice or flexibility into when, where, or how they do their work?
  • Do they have the right skills, tools, technology to do the job?
  • Have you spoken to your HR Business Partner?
  • Have you spoken to our Learning & Development team?
  • Have you spoken to our Health & Safety team?
  • How are you ensuring that data protection legislation is being complied with, if your plan involves remote access to systems or the transportation of paper files such as diaries and case files?
  • Have you considered how technology can improve service delivery?
  • Have you considered digitisation of files and working towards the elimination of paper?
  • Do your staff have the right tools for the job?
  • Can TIC provide you with support to implement service improvements? Further information about the TIC and its work programme can be found on our intranet pages.
  • Do you understand the financial implications of any proposed changes? Additional costs? Savings?
  • Do you understand the cost v benefit of making these changes?
  • What additional funding is available?
  • Have you spoken to your group accountant?
  • Can TIC provide you with support to implement service improvements and generate efficiency savings?
  • How will you communicate your plan?
  • Who will you need to reach?
  • When will you communicate?
  • What resource will this require?
  • Have you consulted the Marketing and Media Team?
  • If there are significant changes to your services, you may require a detailed communication plan. Please contact the Marketing and Media team they will be able to advise on this. They can also advise on updating content and how best to communicate your message to your target audience(s).

Page updated: 20/09/2021 11:16:48