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Mobile Devices

New Environment mobile phone rep’s:

Place & Sustainbility, Transport & Highways, Waste & Environmental: Gemma Pugh & Emma Turner-Oliver
Property, Cleaning Services & Business Support: Kim Butler & Philip J Bowen

The reps will assist you with:

  • Ordering new/replacement/upgrades of mobile phones, tablets and SIMs.
  • Update phone user details.
  • Report lost phones.

Please do not contact the rep’s using their individual email add, please always use ENVMobilePhones@carmarthenshire.gov.uk for any mobile device related enquiries.

Mobile Phone Information:
IT have a dedicated intranet page for Mobile Devices.
This page details costs and contract options available.

Order form:
We have a new order form for all requests which must be completed by the relevant line manager and submitted to: ENVMobilePhones@carmarthenshire.gov.uk
This email address is noted on the order form. It is important all fields are completed.

Order form

Keeping phone user details updated:
If you reallocate a phone to a new staff member, please advise your rep of the new handset user (staff name) by emailing ENVMobilePhones@carmarthenshire.gov.uk with the mobile number and staff name now using the handset. It is important we have an uptodate record.

Mobile Data usage:
All smart phone contracts are allocated 2gb of data initially. Kelly Thomas will be monitoring contracts monthly to ensure all contracts are relevant to the data usage required by the service/staff member to avoid the additional £50 fee if staff exceed their data allowance.
The mobile phone intranet page details the data packages available. We will discuss any changes to contracts with the line manager to ensure the data is required for work purposes. Should you have any queries on mobile data please get in touch with Kelly.

We ask staff to ensure:

  • They monitor their usage
  • They turn mobile data off when it isn’t required
  • They connect to their home wifi and work wifi to avoid using mobile data in these locations.

Data can be used when no wifi available to:

  • Allow emails to come through
  • Use Teams
  • Connect to CFP and all other CCC software
  • Internet
  • Intranet
  • Maps app

To prevent app updates and email downloads occurring when out of wifi, you can turn off mobile data. However we are aware in certain roles mobile data is vital.
Any staff member that exceeds their mobile data usage will incur a £50 charge monthly.


Page updated: 01/02/2022 17:12:55