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Alert Level 4: Lockdown from midnight 19th December

All of Wales is at alert level 4, the national message is to stay at home and only venture out if it is essential, for example to access health care, for shopping, to exercise outdoors, to support someone who is vulnerable, or for work purposes.

You must now work from home. If your role doesn’t allow you to work from home, or it is deemed essential that you attend your place of work, the social distancing regulations remain unchanged – it is vitally important that you follow these regulations.

For the latest information on Coronavirus, please visit our Coronavirus guidance page.

Income section

The Income section collects income due to the Authority for a range of statutory and non-statutory services provided to residents and businesses.

Responsibilities include;

  • Setting up customers
  • Raising invoices
  • Debt recovery
  • General enquiries
  • Dispute resolution along with client departments


Frequently Asked Questions

Here you'll see answers to the questions frequently asked. Click on a topic below to see the associated questions and answers.


Sales orders


Find below a series of links to resources that will assist the U4BW user. If you are unable to find the resource you require, contact the respective department using the contact details below.


Page updated: 13/07/2020 11:48:27