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Alert Level 4: Lockdown from midnight 19th December

All of Wales is at alert level 4, the national message is to stay at home and only venture out if it is essential, for example to access health care, for shopping, to exercise outdoors, to support someone who is vulnerable, or for work purposes.

You must now work from home. If your role doesn’t allow you to work from home, or it is deemed essential that you attend your place of work, the social distancing regulations remain unchanged – it is vitally important that you follow these regulations.

For the latest information on Coronavirus, please visit our Coronavirus guidance page.

Telecommunications

IP Phone Settings

Feature Key/ Button Associated Code Cancel Code
Transfer a Call n/a n/a
Reclaim n/a n/a
Pick Up - Group n/a * 6  n/a
Pick Up - Other Extension n/a ** 6 - extn no n/a
Divert all Calls n/a * 8 - extn no / * 89 mobile no # # 8
Divert on Busy n/a ** 70 - extn no / ** 70 9 mobile no ** 72
Divert on No Reply n/a ** 71 - extn no / ** 71 9 mobile no ** 74
Automatic Call-back n/a 1 # 1
Do Not Disturb n/a * 5 # 5

Conference Calling

  • Dial the first extn/telephone number
  • When they answer press the transfer button and dial the next number you wish to join the conference call
  • Continue to do this until you have dialled all the required people
  • Press transfer again to finalise the conference call and everyone will be connected

Please ensure that you log a call with IT Self-Service, before you configure your IP phone, as you will need to be added to the Teleworker security group.

Hotdesk Login for Mitel IP Phones

Hotdesk login for Mitel 5212/5312

Phone will display LOCKED

Dial #32

Login press *

Enter your extension no

Press # for OK

Press # for OK again [there is no PIN]

Login is complete

 

Hotdesk logout for Mitel 5212/5312

Dial #33

Press # to logout

Logout complete, phone will display LOCKED

 

Hotdesk login for Mitel 5320/5340

Press the button next to Hotdesk which is shown on your screen

Press the button next to Login

Enter your extension number

Press button next to OK

Press button next to OK again [there is no PIN]

Login complete

 

Hotdesk logout for Mitel 5320/5340

Press button next to Logout which is shown on your screen

Press button next to Logout again

Logout complete, phone will display LOCKED

 

Page updated: 03/03/2021 10:52:45