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Communication and Record Keeping

Communication and Record Keeping

Who is it aimed at?

All social care staff in residential, nursing and domiciliary care services.

What are the objectives?

Subjects covered by this course will include:

  • The principles of good record keeping
  • Making sure information is understandable
  • Ensuring relevance
  • Being clear and concise
  • Facts
  • Checking
  • Accountability
  • The worker’s role in record keeping
  • Using records appropriately
  • Working with reading/writing difficulties
  • Developing good record keeping habits
  • Making sure records are useful
  • Legal requirements of records
  • Access to records
  • Confidentiality
  • Different levels of recording
  • Care plans
  • Open and closed records
  • Dealing with mistakes correctly
  • Proper recording styles

How will it make a difference?

Not only does proper record keeping make a positive contribution to quality care provision, it prevents errors and provides evidence where needed. Increasing demands for more paperwork and better standards of written communication requires health and social care providers to teach their personnel how to make a record in the correct manner and how records are to be effectively and properly used and managed.


Half day


Free of charge

How to apply:

If you work for Carmarthenshire County Council (CCC) and are logged into a CCC device – PC, laptop, tablet or smartphone, complete this application form.

If you work for the Council but do NOT have access to a CCC device or an email address your line manager will need to apply on your behalf.

Council employees cannot apply for any courses from their own personal device.

Partners, agency staff or people who do not work for the Council but meet the eligibility criteria to attend this course should complete this application form.

The online application system will only show courses that are actively open to book a place on. If the course you are interested in isn’t listed you can register an interest with the Learning and Development team, email: <span class="word-break-mobile">learninganddevelopment@carmarthenshire.gov.uk</span>.

Find out more information on how to make and manage your application if you are a council employee or visit this page if you do not directly work for us. It is important that you complete the correct online application form, if you need any assistance or have a query please email the Learning & Development Team.

Page updated: 06/09/2021 11:22:26