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Coronavirus (COVID-19)

To ensure that we can support service areas placed under additional demand at this time, we have taken the decision to postpone all learning events that require staff attendance with immediate effect. This position will continue to be monitored based on the advice received from Government.

All our resources are now focused on supporting colleagues with any essential operational skills for critical services.

We will continue to communicate arrangements via our pages, and we encourage colleagues to take advantage of e-learning as part of any revised working arrangements they may be required to do. The application system for learning and development is temporarily unavailable for all new applications until further notice. 

Visit our Coronavirus guidance page to keep up to date with the latest information and advice for staff. For the latest guidance and updates to services for residents, please visit the Newsroom. You can also follow us on Facebook and Twitter.


At times of change such as COVID-19 the life of a person living with dementia and their routine will be interrupted to a degree but keeping as many things in place as possible is essential.

They may be anxious that they haven’t been out to their usual activities or seen people they would usually see and they may be confused and disorientated.

At this time, please take a few minutes to reassure them (keeping to the safe 2 metres). It is also important to try allowing some of the time you’re supporting them to exchange some small meaningful moments - ideas for which can be found here

Where individuals are receiving social care support their regular carers may not be available to support them all the time. If you are supporting someone living with dementia for the first time below are some videos to help you make the right approaches.

The Social Care Institute for Excellence has a free e-learning module you can access. You will need to scroll down the page to the "Start Studying now" section to register on this course.

If the person you are supporting is confused and you have concerns it is IMPORTANT that you report these to the supervisor, team leader or the volunteer link who you are working under.

New menu of finger food helps patients with dementia

Guide to feeding someone with dysphagia

Living with Dementia

Good and bad examples of how to support someone with Dementia

Henry’s reaction to music - Even when someone living with dementia doesn’t speak much, it’s surprising how they can ‘come to life’ when they listen to a tune they love. They may even sing along.

Page updated: 28/04/2020 11:28:05