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Communication

If you have been assigned to a role that requires customer interaction, please use the resources below to help you refresh your communication skills. They will help to support you in your role: 

 

(Mis)Communication

Customer Service Training: Never Argue

Dealing with Angry Customers - Abusive Language

How to Handle Rude Customers Listen and Understand

Page updated: 15/10/2020 16:44:05