We recommend you update your browser to ensure a safe and engaging experience on our website.

Alert Level 4: Lockdown from midnight 19th December

All of Wales is at alert level 4, the national message is to stay at home and only venture out if it is essential, for example to access health care, for shopping, to exercise outdoors, to support someone who is vulnerable, or for work purposes.

You must now work from home. If your role doesn’t allow you to work from home, or it is deemed essential that you attend your place of work, the social distancing regulations remain unchanged – it is vitally important that you follow these regulations.

For the latest information on Coronavirus, please visit our Coronavirus guidance page.

Managing Conflict

If you have been assigned to a role that requires customer interaction, please watch the Managing Challenging Behaviour video below:

Managing Challenging Behaviour During Covid-19

Page updated: 18/01/2021 12:51:29