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Covid-19 survey

In May we asked for your views on the new way of working following the Coronavirus (COVID-19) outbreak. Results from the survey will help shape the future way of working. The findings of this survey can be found below.

A total of 2,543 responses were received which is 32% of staff.

If you haven’t already done so please keep checking the staff FAQs on our Coronavirus Guidance page as you may already find answers to any questions you have.

Don't worry if you've missed an opportunity to have your say on any of the issues already covered - you can take this opportunity to forward any feedback you may have to our Chief Executive.

  • 46% of you said good
  • 25% of you said unsure
  • 24% of you said very good
  • 4% of you said bad
  • 1% of you said very bad
  • Many of you said that the transition to working at home from the office/classroom had been a positive experience due to the IT solutions available, which had also allowed you to stay in touch with colleagues, pupils and customers.
  • Several staff and teachers said that the situation had also forced them into improving their IT skills.
  • Some of you said clear messaging from managers and headteachers had positively affected your ability to continue to work during the pandemic.
  • Many of you said that the ability to work from home had helped to boost productivity. Less travelling meant more time to work.
  • Many of you said you feel less stressed and have more time to create innovative lessons for pupils and solutions for service users.
  • Some of you stated that being able to work from home has reduced the risk of spreading the virus.
  • For many working at home has improved your work/life balance – giving you more quality time with your family.
  • Several of you within school settings said the new way of working had meant flexibility with no strict deadlines, which has allowed more time to prepare resources and lessons, undertake CPD and complete administrative tasks.
  • 53% of you said no
  • 41% of you said yes
  • 6% of you said don’t know


Some of you stated that you felt lonely working from home and that work and home life blended into one.

Some of you were unable to undertake your role fully due to not being able to access equipment / materials.

  • We have opened up key buildings so that staff can process, print and post documents. Going forward we plan to review all processes to reduce our reliance on paper.
  • We have put in place a process for the collection / delivery of equipment so that staff can continue to work from home safely. If you haven’t already done so, make sure that you have completed the Display Screen Equipment (DSE) Self-Assessment Form. Discuss the outcomes of this assessment with your manager and any additional equipment they feel you might need to continue to work from home effectively.

Balancing childcare, home teaching and continuing to carry out work effectively has proved difficult for some.

  • We have acknowledged that this situation is difficult and so parents with children at home have been given the flexibility to work the hours they are able to. We have opened schools so that key workers can access care during the working day. We’ve created a range of tips on how to work from home effectively on the intranet as well as developed temporary homeworking guidance. There is also general advice and support available on our looking after your wellbeing pages.

Some of you said you had insufficient information from managers and there has been inconsistency in terms of messaging from management.

  • We have issued regular updates to staff and managers via our online bulletins to support consistent messaging. These bulletins can be accessed from any device.
  • These findings will now be going back to the respective departments to look at their feedback. All further updates following on from this will be found on this page.

Some feel that workloads have been unfairly shared and that some members of staff are receiving more than others.

  • We have made sure that our thanks and gratitude has been extended to those staff that have gone the extra mile in supporting critical services
    We will make sure these findings go back to the respective departments to act on the lessons learnt. All further updates following on from this will be found on this page.

Some of you were concerned that there is a lack of Personal Protective Equipment (PPE) for those working in our Care Hubs.

  • We will continue to issue PPE in line with Government guidance which follows scientific advice. We will continue to review government guidance.

Several teaching staff said it has been difficult to ensure all pupils are engaging with lessons/work set.

  • We are listening to your concerns and are aware that they are shared across Wales. This has been fed back to our Director of Education & Children who is working with schools to develop the way forward. This will include regular communication with learners and their families, ensuring access to IT and the further development of practice such as synchronous learning.

Many of you said that your own broadband network and mobile phone signal has been an issue when home working.

  • We have been flexible in terms of outputs expected where staff have home broadband issues.
  • We are in discussion with providers to influence the broadband coverage in our county.
  • We have distributed the office Mitel phones to teams.
  • Going forward this will be a key consideration for us when reviewing our current working arrangements.

Some of you found the restrictions on using Zoom software an issue when trying to contact external organisations.

  • We are providing Microsoft Teams and Skype, both of which can host video conference type meetings with internal staff and external users. They provide a secure and confidential platform to discuss Council business. All meetings arranged by Council staff should use either one of these platforms. Find out more on the IT support pages on the intranet. If you are invited into a meeting or training event by an external organisation using ZOOM please contact John M Williams (ICT Operational Delivery Manager) who will assess on a case by case basis and decide whether to permit you access.
  • 94% said you receive communication at least once a week.
  • 44% said you receive daily communications.
  • 6% said you don’t have any communication.
  • 79% said you receive communication at least once a week.
  • 17% said you receive communications daily.
  • 21% said you don’t have any communication.
  • 66% email
  • 54% intranet
  • 48% e-newsletter
  • 14% other
  • 6% paper newsletter
  • The ability to conduct work efficiently and effectively is directly associated with strong, quality leadership.
  • If there is mutual trust between you and your manager, work can be effectively conducted at any location.
  • You can work remotely from any location and that most tasks can be effectively conducted online/digitally without the need for paper.
  • Staff working in schools have learnt that working digitally can support current ways of working providing pupils have the necessary equipment, connectivity, skills and desire to engage.
  • Hygiene in our work settings needs to be a priority going forward.

Most of you said that a mixture of home working, working agile and office working would be beneficial.

  • We are currently looking at our longer term working arrangements and will be involving staff in what the future looks like.

Many of you said there is a need to reduce the number of face to face meetings.

  • We are listening to your feedback. Whilst the pandemic has forced us all into a new way of working, we realise many of these ways are working well including using Skype and Microsoft Teams as a way of communicating and we need to take this opportunity to embrace these new ways of working and build on them. Undoubtedly, we recognise there will be some services that will still require face to face contact.

Many of you asked for training on digital communications and software to ensure that working from home and agile working is available to more staff.

  • We have created a number of online tutorials which can be found on our IT support pages on the intranet along with a range of other IT help and advice.
  • Going forward we will be looking at providing digital solutions for a range of learning opportunities.

Some of you said work needs to be undertaken to ensure all staff including those who are hard to reach are communicated with.

  • Since asking staff how they wanted to be communicated with in our first staff survey last year, we have been working across all departments to ensure we have access to communicating with all staff within the authority. We recognise this hasn’t always been the case previously but we are focussed on improving communication to all and looking at different ways to achieve this.

Many of you had concerns about hygiene when returning to your work setting.

  • We are working hard to ensure all our schools; office buildings and depots are ready for staff to return to. The ‘social distancing at work’ page on the intranet has more information on this. We will continue to work in line with Government advice.

Some appreciated the cross-departmental communication which has been taking place during lockdown and hope that these groups continue.

  • We are listening to your feedback. Before the Coronavirus pandemic we created the ‘One Council > One Vision > One Voice’ vision with the aim of working as one council rather than working within divisions and departments.
  • The Coronavirus pandemic has helped to reduce the silo working as we have worked together to ensure services continue throughout COVID-19. We are working to ensure this continues.

Page updated: 02/07/2020 22:07:41