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TIC

What is the Transform, Innovate and Change programme?

The Transform, Innovate and Change programme was launched in September 2012 in response to the significant financial challenges being faced by the council. A dedicated team has been established to support a programme of radical and transformational change across the council and to seek opportunities to drive out waste and inefficiency by delivering more purposeful services. The purpose of the TIC team is to help us “achieve a sustainable financial future through transformation, innovation and change.” 

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What do we do?

TIC Programme Board has agreed six strategic areas of work which are described below. Our priorities have been reviewed to support the Authority as we recover from the impact of Covid-19 and in implementing the Better Ways of Working framework. We have a key role in coordinating and supporting this agenda which is being project managed by a member of the team Mark Howard.

  1. Income
  2. Expenditure
  3. Digital transformation
  4. Demands and waste
  5. Service improvement
  6. Supporting transformation and change in schools
  7. Supporting better ways of working

Our priorities

How can we help you?

“We are passionate about supporting departments to improve their services”

The ‘Transform, Innovate and Change’ team, affectionally known as the ‘TIC team’, are an in-house team who help services transform and improve their ways of working.

For nearly 10 years we have listened closely to our customers to understand their needs and collaborated to ‘help make their services better’.  As specialists in service transformation and change management, we engage leaders and teams to implement and drive measurable and sustainable improvement in service delivery processes and people performance.

We support services to make operations more efficient, eliminating waste and increasing customer satisfaction, by using a range of system thinking tools and techniques, and support teams to build their ability to carry on improving.

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Over to you...

Over to you...

We welcome ideas and suggestions from all members of staff. Even the most outrageous suggestion can sometimes be unpicked to find some very useful ideas which wouldn’t otherwise have been thought of!

  • What do customers complain about and how can we stop it from happening?
  • Where are the areas of waste or inefficiency in the current process?
  • How can the process be improved?
  • Can the whole process be done differently?
  • What are the essential parts of the process? Can the other bits be stripped out?
  • Is there a reason for what is currently being done? Keep asking “Why?” until you get to a reason, or “because we’ve always done it”.
  • What wastes your time?

Submit your ideas

Page updated: 22/06/2021 14:23:25