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Alert Level 4 - Updated April 1st

Welsh Government have announced further changes to the national restrictions that are in place.Visit the council’s Newsroom for the latest information.

If your role doesn’t allow you to work from home, or it is deemed essential that you attend your place of work, the social distancing regulations remain unchanged – it is vitally important that you follow these regulations.

For the latest information on Coronavirus, please visit our Coronavirus guidance page.

Keep making a difference


The Transform, Innovate and Change programme was launched in September 2012 in response to the significant financial challenges being faced by the council. A dedicated team has been established to support a programme of radical and transformational change across the council and to seek opportunities to drive out waste and inefficiency by delivering more purposeful services. The purpose of the TIC team is to help us “achieve a sustainable financial future through transformation, innovation and change.” 

TIC Awards 2018

TIC Awards 2018

Five winning teams have been recognised at this year’s TIC Awards. 

A special ‘Overall Winner’ plaque, sponsored by We are Lean and Agile, was also presented to the Makerspace Team for the success of their project.

Find out more about this years five winning teams. 

TIC Annual Report 2018/19

This Annual Report 2018/19 provides an opportunity to reflect on the work and achievements of the TIC Programme over the last year. 

View TIC Annual Report


Over to you...

Over to you...

We welcome ideas and suggestions from all members of staff. Even the most outrageous suggestion can sometimes be unpicked to find some very useful ideas which wouldn’t otherwise have been thought of!

  • What do customers complain about and how can we stop it from happening?
  • Where are the areas of waste or inefficiency in the current process?
  • How can the process be improved?
  • Can the whole process be done differently?
  • What are the essential parts of the process? Can the other bits be stripped out?
  • Is there a reason for what is currently being done? Keep asking “Why?” until you get to a reason, or “because we’ve always done it”.
  • What wastes your time?

Submit your ideas

Get inspired for the 2019 TIC awards

We are now entering our fourth year of the TIC awards and the number and quality of applications has increased year-on-year, making short-listing more and more difficult!

But what this does demonstrate to the short-listing panel, is that a culture of continuous improvement is very much being embedded across the Authority.

The TIC Award ceremony is a unique event that allows the Leader, Deputy Leader, Chief Executive, Members and senior officers to see first-hand the hard work, dedication and creativity of teams across the Authority.

It provides an opportunity to recognise and celebrate individual teams’ success and achievements - to share their story with others – and to illustrate that by introducing new ways of working, we can achieve great success!

So, if your team has been involved in delivering transformational changes that have had a positive impact on the way we deliver services to the citizens of Carmarthenshire, then you can win the chance of joining us at the TIC Awards ceremony on December 5 at Y Ffwrnes, where you will have a great opportunity to profile your team’s achievements.

Applications are now open so get your thinking caps on!

2019 TIC awards submission

Page updated: 17/07/2019 15:20:40