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Keep making a difference

TIC Awards Winners 2019

An ensemble of pupils from Carmarthenshire Music Service greeted guests with a medley of festive tunes as they arrived for the 2019 Transform, Innovate and Change (TIC) Awards Ceremony held in Y Ffwrnes on December 5.

Five winning teams from across the authority were given the unique opportunity to celebrate their success and profile their team’s achievements to the Leader, Deputy Leader, Chief Executive, elected members, senior officers and peers.

The projects which came to the forefront this year were: Schools Contract Cleaning Review – led by Douglas Shaw. Wendy Walters, Chief Executive congratulated Doug and his team for the success of their project – and thanked Dr Llinos Jones, Head Teacher from Ysgol Gyfun Gymraeg Bro Myrddin for supporting Doug and his team on the day.

The Registrars Team, led by Andrea Rowlands and Abigail Rees, gave an overview of a very sensitive area of work undertaken – Timely Registrations of Deaths. The team recognised the need to make the process as easy and straight forward as possible for the families during very difficult times.

Working Together for Disabled Children, led by Kelvin Barlow gave an excellent example of co-production through involving parents in developing the idea, procuring the service, contracting and evaluation provision of after-school and summer clubs for children with disabilities.

The Domiciliary Care Mobile Working project, led by Gareth Miller and John Williams, focussed on moving away from sending out weekly paper-based rotas to rolling out mobile, hand held devices to call more than 300 care workers across the authority to ensure that that service users received the care they need at the time they are expecting it.

The Online Annual Parking Ticket project, led by Mags Pullen and Llinos Morris, outlined the transformational change that has opened access to the authority’s country park through purchasing annual parking tickets online, which has already seen a significant increase in income but also customer satisfaction.

Leader of the council, Cllr Emlyn Dole and Cllr Mair Stephens had the unenviable task of looking at all of the five projects in detail to decide which project stood out from the rest to be awarded the coveted overall winner award, with the overall winner for 2019 – kindly sponsored again this year by Andy Sandford from ‘We are Lean and Agile – awarded to the Working Together for Disabled Children project.

Sarah Bolton, Inclusion co-ordinator said: “We are thrilled to have been awarded Overall Winner.
“This new way of working together has developed relationships and is a true reflection of collaborative working and co-production.

“For the approach of co-production to work, there must be investment in the process. It isn’t always going to be quick but it provides a greater understanding of customer needs and builds relationships.

“Winning the award has re-enforced this approach works, and we hope this can apply to other projects across the department and throughout the local authority.”

Speaking of the winning project at the awards, Leader of the Council, Cllr Emlyn Dole said: “What a truly inspirational example of showing that by working in collaboration, we can collectively deliver a range of services to meet what families want rather than what we think they want.”

Deputy Leader and executive board member for TIC, Cllr Mair Stephens added: “The purpose of the awards is to raise awareness of some of the transformational projects that are taking place in the authority as part of the TIC programme. Once again we had five great winning finalists, making it a tough decision for us to choose an overall winner, but the Working Together for Disabled Children project was highly deserving of this title. A huge congratulations to all.”

View video case studies of all the winning projects below:

Page updated: 16/07/2020 11:45:07