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Strategic Objectives / Principles

We will aim to support our staff in adopting working practices with maximum flexibility and minimum constraints in to order to optimise our performance in the delivery of quality and cost effective services.

Agile working applies to all office based employees at any level within our organisation.  The extent of agile working will vary according to the job role, and the main consideration is the impact on access to services by the public and also your general wellbeing.

The aim of this Policy is to maximise agile working opportunities to support our Strategic objectives by:

  • Modernising service delivery: using new technology to deliver services provides possibilities for streamlining processes and being closer to our customers.
  • Recruitment and Retention: Different working practices will help us to recruit, and retainvalued employees.
  • Accommodation strategy: agile working will help to reduce accommodation needs and make more effective use of buildings.
  • Flexible working agenda: agile working will support the wider work-life balance agenda, supporting a more inclusive workforce.
  • Environmental: agile working can lead to fewer car journeys, reduced congestion at peak times and reduced pollution.

In order for agile working to become successfully embedded you are encouraged to work together with your team and your manager to explore and agree the agile working principles that are best suited for your service area:

Our approach is that we hold to a set of guiding principles that are applicable to everyone:

  • We recognise that the quality of our service delivery will determine whether a particular way of working is successful;
  • We recognise that there is no one size fits all solution. Different types of work require different solutions. What can work in one area may not be possible in another;
  • We want to encourage innovation but we also don’t want a situation “where anything goes”. It is also not a free for all where any one individual can decide “what’s right for them” and then go off and do it. We provide a framework that allows you, your team and your manager to take responsibility for finding ways of working that is best for our customers, our teams and our organisation;
  • We believe your manager and your team having open discussions together can inspire innovation and change how we work and lead to better results;
  • We expect you to work with your manager to agree realistic work objectives and for your manager to manage day to day performance wherever you are working.
  • Tangible savings in property, paper usage and travel costs.
  • Smarter faster and more collaborative work environment.
  • Modernising service delivery: using new technology to deliver services provides possibilities for streamlining processes and being closer to our customers.
  • Accommodation strategy: agile working will help to reduce accommodation needs and make more effective use of buildings.
  • Recruitment and Retention: different working practices will help us to recruit, and retain valued employees.
  • Flexible working agenda: agile working will support the wider work-life balance agenda, supporting a more inclusive workforce.
  • Environmental: agile working can lead to fewer car journeys, reduced congestion at peak times and reduced pollution.
  • A high degree of autonomy and a philosophy of empowerment.
  • Reduced travelling time by avoiding having to always return to a fixed desk.
  • Judged on outcome based targets and indicators of achievement agreed with your manager to reflect the needs of your role.
  • A flexible physical work environment and conditions that support collaboration.
  • Development of a high-trust working relationship with colleagues and managers.
  • Be able to identify with the business objectives to create a ‘triple win’ for the organisation, our staff and our customers.
  • Support better ways of working which have a direct correlation to employee engagement.
  • Supports the wider work-life balance agenda, supporting a more inclusive workforce.
  • Customers expect service that’s truly outstanding. In a multi-channel world we need to organise ourselves to deliver exceptional and seamless service.
  • If we have a truly agile and flexible organisation we are in a better position to respond to and deliver for our customers.
  • Modernising service delivery: using new technology to deliver services provides possibilities for streamlining processes and being closer to our customers.
  • Agile working will apply in equal measure to all staff at all levels.
  • Agile working is not 'contracted homeworking'. The transition to agile working will not in itself mean a move to contractual homeworking. Working from home on an ad-hoc basis with the agreement of your line manager but without any change to contractual terms and conditions could be part of an agile working solution.
  • Resources such as meeting rooms and hot desking areas will be treated as corporate resources and be available to all staff no matter where the resource is located.
  • Everyone's desk will be available to any member of CCC when they are not using it.
  • Everyone will log into Skype for business when they start work and update their status and presence accordingly to reflect the activity they are carrying out.
  • Staff are permitted to use their council provided devices to connect to authority systems from any location that has wifi available, provided the location is appropriate to the work being carried out.
  • All meeting rooms will be bookable by any member of staff no matter where the room is located. The only exception will be Committee rooms and spaces used by elected members.
  • We will provide staff with IT equipment appropriate to their role.
  • We will provide IT infrastructure to ensure that staff can work in an agile manner.
  • We will operate a strict clear desk policy. At the end of each day your desk must be clear and any sensitive or confidential material secured.
  • We will reduce our reliance on paper. Printing will be discouraged where feasible.
  • We will not automatically be granted a room to ourselves.
  • Electronic diaries must be kept up to date and open to everyone in the organisation, where appropriate. They are not to be used as a 'work record'.

Strategic Objectives / Principles: Part of the Digital Transformation Programme

Page updated: 17/07/2018 11:18:17