Employment References - Guidance March 2025
In this section
- 3. Providing Reference for Current or Former-Employees
- 4. Providing a Telephone Reference
4. Providing a Telephone Reference
Before agreeing to provide a telephone reference remember:
- There is no such thing as an “off the record” or confidential discussion. Treat the conversation the same as if you were providing a written reference.
- Stick to the information that you would provide in a written reference (use the Template as your checklist).
- Always call the person requesting the reference. Do not provide information until you are satisfied that this person has a legitimate reason to ask for a reference.
- Make a note of the name and job title of the person you are speaking to, the organisation they represent, telephone and email address, the date and time of the conversation and the reason they have requested the reference.
- Make notes of the information you provide.
Send a copy of your notes to the Recruitment Team for their records.