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IT Support

We are here to help, if you have any problems with your IT equipment or need some advice you can request IT support online. Please provide as much detail as possible including if your issue is urgent, screenshots, software details etc. and one of our IT technicians will get back to you as soon as possible.

You can also check the progress of any existing requests; sometimes we may need to ask you for additional information and you can also provide this through the online helpdesk.

If you are working from home and unable to access Self-Service please contact via telephone 01267 246789.

Working remotely

Find out what you need to in order to work remotely.

  • What equipment you need
  • How to connect to Wi-Fi
  • Communicating via Skype
  • What you need to know if you've been asked to take your desk phone home
  • And more...

Find out more

 Did you know?

Did you know?

You can access the IT Helpdesk from your PC desktop by clicking on this icon. You can request support online 24 hours a day, however, our technicians are available from 8:45am to 5pm Monday to Thursday, and from 8:45am to 4:30pm on Friday.

Log a call with us

New Konica Minolta Fault and Consumable reporting method

 

Any generic problems with the Konica Multi-Function Printer such as; paper jams, fault codes, poor quality of print or copy, - call Konica direct on 0871 574 7200 option 3. (please remember to provide your equipment number, location and contact details)

 

Consumables; Toner and Waste Boxes are covered under an automatic ordering system. For ordering of staples please contact Konica direct - 0871 574 7200 option 2.

 

For ID card authentication, server connection errors, or any other printing issues, please contact CCC Helpdesk via Self Service portal 

Manage your e-mail

Manage your e-mail

Have you ever been sent an e-mail but it doesn't reach your inbox? Some e-mails are blocked by our system as they are detected as spam. We use an online mail filtering system that allows you to manage your e-mails. You will receive an automated email at 3.30pm every day listing any quarantined items, which you can choose to ‘deliver’ or ‘delete’.

You can also manage your own settings online, login with your domain username and password.

Once you have logged in, you can:

  • view all blocked emails
  • release blocked emails and send them to your inbox
  • manage your own whitelist of senders (e-mail addresses added to your whitelist will never be blocked as spam, but will still get checked for viruses & malware)
  • change your notification settings to daily, weekly, never*

* We recommend you continue to receive these daily.

Digital Transformation Strategy 2017-2020

Digital Transformation Strategy 2017-2020

The Digital Transformation Strategy sets out the Council’s strategic digital priorities and aspirations and outlines what we plan to do to achieve our vision for a Digital Carmarthenshire. Technology is becoming increasingly pervasive across all sectors and becoming integrated in many aspects of our lives. Carmarthenshire County Council needs a digital transformation strategy because digital technology has the potential to transform the County and the lives of residents while generating long-term savings for the Council.

Digital Transformation Strategy 2017-2020 (.pdf)

Page updated: 30/07/2020 10:18:29