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Working Remotely

If you have been asked to work remotely, the following information will make sure that you have everything you need. If you don't have a laptop, please contact your manager in the first instance.

If you have any technical issues, you can log a call with us through Self-Service. If you are working from home and unable to access Self-Service please call us on 01267 246789.

It's important that you test your laptop to make sure it's working correctly. You can do this by testing that your laptop can connect to Corporate Wi-Fi in the office first before you take it home. It is also essential that you know your BitLocker PIN number to start your laptop. If you have forgotten your PIN number, please call us on 01267 246789.

To remotely connect, you will need the following items:

  • Laptop (If you don't have a laptop, please contact your manager in the first instance)
  • Correct charger for your laptop
  • Only staff designated by the Head of Service are to take desk phones home.

You do not need to take other items home such as:

  • Docking station
  • Monitor
  • Mouse
  • Keyboard
  • You do not need to disconnect any cabling from the office.

To see our list of principles for remote working, from both a staff and manager perspective, please click here.

There are a number of communication options you have available to you while working from home, these will ensure you can easily contact your colleagues and external contacts. Each of these are listed below, including a link where you can find more information.

Microsoft Outlook

You can use emails to communicate and share files with both internal and external colleagues.

More information on using Outlook and useful tips can be found on Microsoft’s Outlook Training internet page.

Skype for Business (SfB)

Skype can be used to send quick messages to colleagues, as well as conducting video calls and meetings.

For more information on Skype for Business please visit our SfB Intranet page.

Microsoft Teams

Microsoft Teams is a useful tool to setup group conversation, and share files easily with your colleagues. It also incorporates all of the Skype for Business functionality, including instant messaging and video calling.

For more information on Microsoft Teams please visit our Teams Intranet page.

Mitel IP Phone

If you need a Mitel IP Phone at home, then you will need to speak to your line manager to justify your need. They should then log a call with the IT Helpdesk on your behalf, stating the reasons for this request, and why it is needed for you to effectively carry out your role.

IP Phones will need to be configured by ICT Services before they will work at your home. In addition to this, you will need to purchase a POE adapter (Costing around £30) to use with the phone. 

More information on Mitel IP phones can be found on the below two links:

Mitel IP Phone Settings

Hotdesk Login for Mitel IP Phone

Corporate Mobile Phones

We offer two corporate mobile phones (a standard phone and a smart phone). If you have a CCC smart phone, then as well as being able to make calls and text, you can access the internet, CCC emails and calendar, CCC data/files and make video calls via Skype or Teams.

For more information on prices and the process for ordering corporate mobile phones, please visit our Mobile Phones Intranet page.

Bring Your Own Device (BYOD)

BYOD allows you to make use of many work applications on your own personal mobile device. This includes apps like Outlook (for Emails and Calendar) and Teams (for access to group chat/files, instant messaging and video calling).

For more information on BYOD please visit our BYOD Intranet page.

If you look at the bottom right-hand corner of your screen, you will see one of the following icons depending on your version of Windows 10. Both these icons mean that you are not connected to your Wi-Fi.

global-protect   wi-fi off

How to connect to your Wi-Fi:

  • Click on the icon and you will see your home Wi-Fi (and probably your neighbours).
  • Select your home Wi-Fi and enter the key (if you don’t know your key, it will be printed on your wireless router).

Once you have connected the icons above will have changed to this:  wi-fi on

You will now need to make sure that Global Protect connects. The Global Protect icon can be found on the Taskbar and will initially look like this:  

Global protect task bar

Once Global Protect has established a secure connection to the Corporate network it will change to the blue globe above. You will now be able to use the laptop and applications as if you were sat at your office desk. If you are having issues connecting to Global Protect, please call us on 01267 246789.

Occasionally you may find that your laptop isn’t connecting to the internet through your wireless router. If the issue also affects your personal devices, it may be worth restarting your wireless router. Please note that not all routers look the same, but they perform the same function.

To reboot your wireless router:

  • Unplug your router or modem from its power outlet (don't just turn it off).
  • Wait approximately 30 seconds, then plug it back in.
  • Allow the device several minutes to turn back on.
  • Once the Router has restarted, check to see if your laptop connects to the Internet as detailed in  the 'How do I connect to Wi-fi' section.

If you are having difficulties connecting to the network, please test a personal device on your home internet connection to establish whether it is the internet connection or your CCC device before contacting us.

In the event you are having internet connectivity issues within your home, please refer to our Wi-Fi guidance above.

In order for key operational systems that underpin front-line services to continue to function effectively, all users will need to be consider what applications and systems they use when working from home for the immediate future. The bandwidth on the Authority’s network will need to be given to the corporately agreed priority services, which are:

Education

  • Schools (including Special Schools)
  • Specialist Education Settings
  • Joint Social Care Planning (Communities & Education)

Communities

  • Residential Care/Domiciliary Care/Residential LD
  • Child Protection Assessment
  • Residential Childrens Homes
  • Family Care
  • Acute Care Review/Assessment

Environment

  • Refuse collection/Clinical Waste/Fly Tipping
  • Ammanford Cemetery
  • Emergency Maintenance – Highways & Property

Corporate Services

  • Housing Benefit/Pensioner Payroll
  • Registrars (Births/Deaths/Burials)

Users are asked to please consider how they use their laptops from home and to take into account any systems they have that use significant amounts of bandwidth. It is therefore requested that the following systems/modules are not used from home:

  • AutoCAD
  • GIS Mapping
  • Geodiscoverer
  • CAMS
  • Map Info

The following systems should only be used from home if being used through Citrix:

  • OHMS
  • Flare
  • Agresso Back Office

It is requested that the following systems/websites are only used if absolutely essential and for short times only. Please also consider whether you should access them during quieter times, e.g. early in the morning or in the evening:

  • Information at Work (except for Housing Benefits)
  • Websites with streaming video
  • Internet sites that are bandwidth intensive
  • Any personal internet usage eg BBC News
  • Google/Bing Maps

The bandwidth is monitored on a daily basis and these lists will be reviewed on a daily basis. Some additional systems are likely to be added in the near future. Clients who are operating within critical services and require access to systems via Citrix should make a request via Self Service.

To communicate with your colleagues remotely, as well as e-mail, we would recommend the use of Skype. It is important to have Skype running when home working so that colleagues are able to contact you.

Look for this icon to see if Skype has started.

Skype taskbar

If you do not see this icon, you will need to open Skype yourself. To find Skype, click the Start button  and scroll down until you see Skype, and then click on it to open.

Skype can be used for contacting colleagues using:

For further information on how to use Skype, visit our Skype for Business section.

Staff requiring phones at home will be prioritised by your Head of Service.  If you believe you need to take your desk phone home, please contact your manager.

Before you take your phone home, you will need the following items. If you don't have these items, you will need to contact your line manager, who in turn follow the new process for ordering IT equipment (this has been sent out to them via e-mail).

  • IP Phone power injector (see image)
  • 2 network cables

How to connect your desk phone to your router

There are 2 network connections on the IP phone power injector. Put both network cables into both ports on the IP phone power injector.

  • Network cable 1: Take the network cable that is connected to the LAN port on the IP phone power injector (or the port with a network symbol), and connect it to your home router (any port).
  • Network cable 2: Take the second network cable and connect it to the back of your phone in the port with the network symbol  

The phone will power on if it has been connected correctly, if the phone does not power up please confirm the connections are correct as above and ensure that the power to the injector is on.

You will then need to configure your phone. You will need to find out if your phone is a Mitel phone 5212 or a Mitel phone 5213/5320. You can find out which model you have by looking on the phone itself.

Teleworker setup for Mitel phone 5212

  • Connect your network cable underneath to the phone port which has the network symbol next to it and immediately press and hold the “7” button until “Config Teleworker” appears.
  • Follow the onscreen instructions:
    • Config Teleworker: press * for Yes.
    • Delete/New Settings press # for New.
    • Teleworker Gateway: enter 212.219.142.124
    • Press the down arrow button next to the display screen (top right of phone).
    • Store Changes: press * for Yes.
    • Phone will display “Saving to NVRAM” then “NVRAM Save Complete”.
    • Phone will download its settings and be ready to use.

Please note the reverse process will need to be followed to use your IP Phone back in the office:

Deleting Teleworker setup for Mitel phone 5212

  • Disconnect and then reconnect your network cable to the phone and immediately press and hold the “7” button until “Config Teleworker” appears.
  • Follow the onscreen instructions:
    • Config Teleworker: press * for Yes.
    • Delete/New Settings press * for Delete.
    • Store Changes: press * for Yes.
    • Phone will display “Saving to NVRAM” then “NVRAM Save Complete”.
    • Disconnect phone.

Teleworker setup for Mitel phone 5312/5320

  • Connect your network cable underneath to the phone port which has the network symbol next to it and immediately press and hold the “7” button until “Config Teleworker” appears.
  • Follow the onscreen instructions:
    • Config Teleworker: press * for Yes.
    • Delete/New Settings press # for New.
    • IP Address Type: press * for IPV4.
    • Teleworker Gateway: enter 212.219.142.124
    • Press the down arrow button next to the display screen (top right of phone).
    • Store Changes: press * for Yes.
    • Phone will display “Saving to NVRAM” then “NVRAM Save Complete”.
    • Phone will download its settings and be ready to use.

Please note the reverse process will need to be followed to use your IP Phone back in the office:

Deleting Teleworker settings from Mitel phone 5312/5320

  • Disconnect and then reconnect your network cable to the phone and immediately press and hold the “7” button until “Config Teleworker” appears.
  • Follow the onscreen instructions:
    • Config Teleworker: press * for Yes.
    • Delete/New Settings press * for Delete.
    • Store Changes: press * for Yes.
    • Phone will display “Saving to NVRAM” then “NVRAM Save Complete”.
    • Disconnect phone.
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Page updated: 14/07/2020 09:33:29