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Multi Factor Authentication

We are taking extra steps to prevent unauthorised access to your account by adding an additional step to verify your identity. The verification process is called authentication and is currently done with a username and password.  Usernames can be discovered easily and a recent increase in phishing emails designed to steal passwords means that there is a high risk of your password getting into the wrong hands.  To help prevent cyber-criminals from obtaining your password and accessing your account we are enabling Multi Factor Authentication, or MFA.

Multi Factor Authentication is more secure than just a password because it relies on two forms of authentication:

  • Something you know – your password.
  • Something you have - a mobile phone.

A cyber-criminal or hacker will not be able to log in to your account just by knowing your password – they will also need to have your mobile phone.  This significantly reduces the risk of someone pretending to be you, accessing your account and data, and carrying out further cyber-attacks using your identity.

Page updated: 12/08/2021 09:33:45