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Individual risk assessment (Safe working practices during Covid-19)

If you've been shielding, or returning to the workplace, you can now complete an Individual Risk Assessment that will assess your risk to Covid-19 and to identify any personal adjustments. However, where possible, you should continue to work from home. Whilst the priority is to risk assess employee...

Investigations (Employee relations)

Infection Control (Supporting Care Services during Covid - 19)

The objectives of this module: For you to be aware of good practice and the importance of Infection Control Ensure good Handwashing techniques For You to have an understanding of Policy and Procedure surrounding Infection Control Awareness of the causes and transmission of Infection In orde...

Information, Communication & Technology (ICT) (Corporate Learning Opportunities)

Individuals Who Use Services and Carers (Social Care Wales Workforce Development Programme [SCWWDP])

IT Support (Our People)

We are here to help, if you have any problems with your IT equipment or need some advice you can request IT support online. Please provide as much detail as possible including if your issue is urgent, screenshots, software details etc. and one of our IT technicians will get back to you as soon as po...

IT Policies (IT Support)

IT Strategies (IT Support)

IT Security (IT Support)

Imagine a world, defined by technology and driven by our demand, where nearly every individual is connected from anywhere in the world. Imagine a business based on this demand, working from offices without boundaries, needing access to the information available to support their business at any time...

Install your own software (IT Support)

You may have noticed a ‘Software Center’ icon appear on your desktop recently. You may have even used it to update to Office 2013 Professional following an e-mail from IT Services – in addition to this you can now use the Software Center to install other applications that you require. Why should I...

Instant Messaging (Skype for Business)

Instant messaging (IM) allows you to send text messages to another person’s computer or mobile device, messages are received instantly.  IMs can be sent as an alternative to emails. They can be quicker and easier to send and are usually used for short conversations or to ask a question.* We recomme...

ICT Services’ Customer Engagement Plan (IT Support)

We in ICT Services fully understand the importance of quality engagement. We are fully committed to engaging with our customers as frequently and effectively as possible, in line with our divisional purpose which is to: “Engage with and understand our customers to help them deliver effective servic...

Information Governance (Our People)

Income section (Financial Management System - U4BW)

The Income section collects income due to the Authority for a range of statutory and non-statutory services provided to residents and businesses.Responsibilities include; Setting up customers Raising invoices Debt recovery General enquiries Dispute resolution along with client departments...