Complaints Policy
- Monday 3rd October, 2.00pm – 4.00pm
- Chamber, County Hall, Carmarthen
- Contributors: Llinos Evans (Policy & Involvement Manager), Kate Harrop (Partnership & Complaints Manager)
To increase awareness and understanding of the Corporate Complaints Policy.
Objectives:
- To develop a thorough understanding of what a Complaint is.
- To develop a thorough understanding of the Council’s Corporate Complaints Policy.
- To establish an understanding of how Complaints are managed by the Council.
- To establish an understanding of the principles of dealing with Complaints.
- To establish an understanding of the role of the Public Services Ombudsman for Wales.