Managing Difficult Conversations (Integrated Services)

Who is it aimed at?

Social Workers in Integrated Services

What are the objectives?

This course will provide participants with the following learning outcomes:

  • Be able to confidently explain what your role is, the limitation and powers you have, the statutory basis for your intervention and the rights and choices of the individual, and do so in accessible, professional and empathetic way.
  • The skills and guidance to engage with service users and professionals who may not welcome your intervention or agree with your approach.
  • The skill to hear the service users voice and respond to their needs whilst still carrying out your role and considering risk and safeguarding responsibilities.
  • Be able to have challenging conversations with other professionals.
  • Know how to plan for giving someone a decision or outcome they don’t want, and how to maintain relationships afterwards.
  • Knowing how to respond if conflict arises from the difficult conversation.
  • Understanding of techniques which can be used if conversations don’t go to plan including de-escalation techniques.
  • Understand how to keep yourself and others safe.
  • Know how to debrief and learn from challenging experiences

How will it make a difference?

Social Workers will be equipped with the knowledge and skills to manage difficult conversations building their confidence.

Delivery method:

Online

Duration:

1 Day

Cost:

No Cost

How to apply:

If you work for Carmarthenshire County Council (CCC) and are logged into a CCC device – PC, laptop, tablet or smartphone, complete this application form.

If you work for the Council but do NOT have access to a CCC device or an email address your line manager will need to apply on your behalf.

Council employees cannot apply for any courses from their own personal device.

Partners, agency staff or people who do not work for the Council cannot apply for this course.

The online application system will only show courses that are actively open to book a place on. If the course you are interested in isn’t listed you can register an interest with the Learning and Development team, email: learninganddevelopment@carmarthenshire.gov.uk

Find out more information on how to make and manage your application. If you need any assistance or have a query please email the Learning & Development Team.