Thinqi FAQs

Can I get Thinqi on my mobile?

Yes, we have worked with Thinqi so that the new system is fully responsive for mobile devices and modern web browsers so you're free to learn on the go. If it’s a CCC device and connected to the council network, you can use the Single Sign On option to log on. 

Where can I get a password for members of my team who do not have a CCC email address?

Email LearningandDevelopment@carmarthenshire.gov.uk giving the team member’s name and National Insurance number to obtain their first password. They can then use this password with their National Insurance number to gain access for the first time. Note that for security reasons, passwords will only be sent to the manager's work email address and therefore should not be requested by the employee themselves.

I’ve followed the instructions but can’t log on. Where can I get help?

If you’re trying to use the Single Sign On option to log on to Thinqi, ensure that you’re using a council device, and are connected to the CCC network.

If you have a work email address and you’re trying to log on using the username and password option, click ‘Forgotten your password?’ and enter your work email address to reset your Thinqi password.

If you don’t have a work email address, ask your line manager to contact the Learning and Development team to obtain your first password.

If you are still unable to log on, email LearningandDevelopment@carmarthenshire.gov.uk giving details of the issue, and one of the team will be able to support.  They will need your work email address (or National Insurance number if you don’t have a work email address) in order to identify your record.

I’m a manager, but the team members showing when I click on the People icon are incorrect. What do I do?

Thinqi obtains information from your team directly from ResourceLink, so it’s important to keep that information updated, not only for Thinqi, but also so that you see the correct team members in MyView.  Contact resourcelink@carmarthenshire.gov.uk for support if there are any discrepancies.

I’m a manager and have recruited someone who is transferring from another post within CCC. Do they need to get different access to Thinqi?

No. Once the transfer form has been processed and ResourceLink has been updated with details of the new post and line manager, Thinqi will update these details automatically overnight. Note that the details will not change on Thinqi prior to the start date in the new role.

I’m a manager and have recruited a new member of the team who is new to CCC. How do I request access to Thinqi?

Thinqi obtains information about your team directly from ResourceLink, therefore it’s important that the commencement form is submitted promptly for processing. If your new team member will have a work email address, remember that you will also need to request New User access using ICT Self-Service on your desktop. Once these elements have been completed, Thinqi will obtain the information from ResourceLink and then automatically create the account (up to a maximum of 7 working days prior to the start date).  Essential Learning will automatically be assigned to the account. You will also be able to assign role specific learning once the account is active.

Is Thinqi available to all Council staff, including temporary and Agency workers?

Yes. Thinqi is being rolled-out across all departments of the Council and will be available to all staff. 

The e-learning that I’m trying to complete is giving an error message. Should I just leave it and try again another day?

Your feedback is invaluable to us, so please report any issues to the Learning and Development team. It will help us to assist you more quickly if you can include a screenshot of the error in your email.

I have completed learning in a previous role. Can I add this to my learner record?

Yes, as a Learner, you can add prior learning through the Thinqi system. This can be accessed through the My Learning icon and CPD Record tab. Details of the prior learning can be entered and once confirmed, an automatic trigger will be issued to your Manager for authorisation.

Why isn’t all of my prior learning showing on Thinqi?

Any essential learning you have already completed will be saved and brought into Thinqi within 24 hours of your access being activated. Further departmental/specific learning records will follow as we engage with services and teams for such detail. Remember that you can also access information on prior learning through Training in MyView.

I’ve completed an e-learning module, but the badge hasn’t been awarded. What do I need to do?

Ensure that you have clicked ‘Start Badge’ in order to enrol on the badge. Thinqi will then recognise the completion and award the badge.

We provide training to staff within our department and would like to speak to someone about locating that training on Thinqi.  Who do I contact?

Email LearningandDevelopment@carmarthenshire.gov.uk with details and a member of our Digital Learning team will contact you to discuss your requirements.

We would like to develop some new Digital Learning to be located on Thinqi. Where do we start?

Email LearningandDevelopment@carmarthenshire.gov.uk with details and a member of our Digital Learning team will contact you to discuss your requirements.

For any other queries, please contact LearningandDevelopment@carmarthenshire.gov.uk