Behavioural Standards Guidance (Revised core values) - October 2024
In this section
- 1. Introduction
- 2. Scope
- 3. Confidentiality
- 4. Roles and responsibilities
- 5. Acceptable behaviour
- 6. Unacceptable behaviour
- 7. Defining discrimination (direct or indirect), victimisation, bullying, sexual harassment and harassment
- 8. Cyber bullying
- 9. Determining whether unacceptable behaviour is taking place.
- 10. Capability, conduct and positive management
- 11. Learning and Development
- 12. Resolving concerns relating to unacceptable behaviour
- 13. Formal action
- 14. Third party harassment
- 15. Malicious complaints
- 16. Ensuring equality of opportunity
- Appendix 1 - Definitions
- Appendix 2 - Managing Performance
- Appendix 3 - Informal Ways of Resolving Conflict
- Appendix 4 - Managing Conflict
- Appendix 5 - Standards of behaviour key contacts
5. Acceptable behaviour
Our values underpin and guide the way we work, the way we improve and the way we make decisions to support the community that we serve. We are all required to consider how we support and apply these values, so they actively underpin the principles of the Behavioural Standards guidance.
Acceptable behaviour in the workplace is behaviour that demonstrates our core values. This is an essential feature to enable you to fulfil your role and responsibilities and when developing and delivering our services. We expect you to strive towards achieving and maintaining our core values Core Values.
We must all understand how acceptable behaviour is defined, by participating in appropriate learning and development, and how it varies both within and between cultures, e.g. in relation to personal space, contact between people of different genders, levels of formality or informality and so on. Lack of understanding can give rise to offence, distress, or feelings of discrimination by all parties when a complaint is raised. By accepting and embracing cultural diversity you must work sensitively but not lose sight of an individual’s perception of unacceptable behaviour.