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Assertiveness Skills

Assertiveness Skills

Who is it aimed at?

Anyone who would like to develop their assertiveness skills to communicate more effectively in the workplace.

What are the objectives?

By the time the learner has completed this course they will be able to:

  • define passive, aggressive and assertive behaviour and what underlies/causes these behaviours
  • discuss assertiveness in the workplace and common difficult scenarios, through guided discussion and mini case studies
  • describe and use basic assertive communication techniques to avoid exhibiting either passive or aggressive behaviour
  • have a better understanding of relevant assertiveness techniques for influencing and negotiating with colleagues at all levels

How will it make a difference?

Delegates will leave the course better equipped to communicate assertively in the workplace and deal positively with situations where workplace conflict arises.


1 day



How to apply:

If you work for Carmarthenshire County Council (CCC) and are logged into a CCC device – PC, laptop, tablet or smartphone, complete this application form.

If you work for the Council but do NOT have access to a CCC device or an email address your line manager will need to apply on your behalf.

Council employees cannot apply for any courses from their own personal device.

Partners, agency staff or people who do not work for the Council cannot apply for this course.

The online application system will only show courses that are actively open to book a place on. If the course you are interested in isn’t listed you can register an interest with the Learning and Development team, email: learninganddevelopment@carmarthenshire.gov.uk

Find out more information on how to make and manage your application. If you need any assistance or have a query please email the Learning & Development Team.

Page updated: 16/08/2021 13:59:24