Assertiveness Skills
Who is it aimed at?
Anyone who would like to develop their assertiveness skills to communicate more effectively in the workplace.
What are the objectives?
By the time the learner has completed this course they will be able to:
- define passive, aggressive and assertive behaviour and what underlies/causes these behaviours
- discuss assertiveness in the workplace and common difficult scenarios, through guided discussion and mini case studies
- describe and use basic assertive communication techniques to avoid exhibiting either passive or aggressive behaviour
- have a better understanding of relevant assertiveness techniques for influencing and negotiating with colleagues at all levels
How will it make a difference?
Delegates will leave the course better equipped to communicate assertively in the workplace and deal positively with situations where workplace conflict arises.
Duration:
1 day
Cost:
£40
How to apply:
Please apply through Thinqi Sirgar.
Please note - This course is only for CCC staff.
Partners, agency staff or people who do not work for the Council cannot apply for this course.
If you need any assistance or have a query, please email: learninganddevelopment@carmarthenshire.gov.uk