This is a half-day programme provides your team with the opportunity to reflect on the needs of their own customers and review your own service. It also includes a section looking at how to deal with aggressive customers.
This course is suitable for you if you do not have a grade C at GCSE level, or if you already have a C but need a higher grade, for example, to progress to a higher education course.
You will need to complete an initial assessment so that we can assess whether the course is suitable for you. We may advise studying Essential Communications Skills first, if appropriate, before progressing to GCSE English Language.
This course is for you if you wish to improve your mathematical skills and gain a nationally recognised qualification/s, which is a frequent requirement of employers and an entry requirement for many institutions of higher education.
You will need to complete an initial assessment so that we can assess whether the course is suitable for you. We may advise studying Essential Application of Number Skills first, if appropriate, before progressing to GCSE Mathematics.
Anyone considering retirement within approximately the next 6 - 12 months or taking early or flexible retirement or retiring due to ill health.
Anyone who would like to develop their assertiveness skills to communicate more effectively in the workplace.
Anyone who wants to learn how to present themselves and make a positive impression in application forms and job interviews
Please note that the course is focused on Carmarthenshire County Council’s application form in particular.
Please note that priority access will be given to employees in detriment following the implementation of Job Evaluation / Single Status.
People who are required to produce minutes of meetings.
Teams who are undergoing a period of change and would benefit from working together to plan for the future and agree priorities.
Page updated: 10/11/2020 12:49:22