Emotional Intelligence and Professional Resilience

Who is it aimed at?

Social Workers in Integrated Services

What are the objectives?

This course will provide participants with the following learning outcomes:

  • Understand what is meant by personal responsibility and resilience.
    Understand the importance of professional boundaries, how to develop, maintain and utilise them for effective practice.
  • Understand how to improve individual resilience skills to combat stress and anxiety.
  • Have an increased ability to control emotions when making difficult decisions during periods of high demand.
  • Be able to be realistically optimistic during periods of adversity and uncertainty
  • Know how to build strong supportive relationships with colleagues, families and clients
  • Have a better understanding of professional empathy
  • Be able to use resilience skills to deliver the right messages at the right time and feel confident in having difficult discussions
  • Be able to be appropriately flexible with the ability to be in control when faced with uncertainty

How will it make a difference?

This one-day programme will enable professionals to explore emotional resilience and understand and look at how to manage organisational pressure, systemic issues and differences between professionals in a safe and effective manner including consideration of time management, supervision and professional and organisational processes.
Delegates will be supported to recognise when their own beliefs, values, experiences and emotions may be impacting on their practice and how to manage this with the use of good boundaries, critical reflection, self-management, peer support and supervision.
There will be the opportunity to recognise the impact of the pandemic and the changes to ways of working on our confidence and abilities both personally and in the workplace and explore how to utilise different techniques to assist them in terms of practicing in a safe and effective manner and protecting their own well-being.

Delivery method:

Online

Duration:

1 Day

Cost:

No Cost

How to apply:

If you work for Carmarthenshire County Council (CCC) and are logged into a CCC device – PC, laptop, tablet or smartphone, complete this application form.

If you work for the Council but do NOT have access to a CCC device or an email address your line manager will need to apply on your behalf.

Council employees cannot apply for any courses from their own personal device.

Partners, agency staff or people who do not work for the Council cannot apply for this course.

The online application system will only show courses that are actively open to book a place on. If the course you are interested in isn’t listed you can register an interest with the Learning and Development team, email: learninganddevelopment@carmarthenshire.gov.uk

Find out more information on how to make and manage your application. If you need any assistance or have a query please email the Learning & Development Team.