CX Housing Management System
Page updated: 21/05/2026
What’s changing and when?
We’re moving to the CX Housing Management System over the next few weeks, providing a modern, streamlined way to manage housing services.
Final go live decision: 13 May 2026
OHMS read only from: 19 June 2026
Go Live Phase 1 Launch: 29 June 2026
The system will be implemented through a phased launch, with the initial Go Live structured into the following phases:
Phase 1 - 29 June 2026
- Housing Rents
- Voids
- Tenancy Support (to include sheltered schemes, Tyisha, Temporary Accommodation and simple lettings)
Phase 2 - 1 July 2026
- Pre-tenancy
- Mutual Exchange
- Contact Centre
- Business Support
- Housing Benefits
- All other housing staff (where access is required to view rent accounts, check tenancy details etc)
Phase 3 - 6 July 2026
- Anti-social behaviour
- Estate Management
Phase 4 - To follow
- Housing repairs
Further information will be shared with relevant staff over the coming weeks.
A range of support is available to assist staff with the transition to the new system, including:
ThinQi training materials, which are mandatory for all staff and must be completed to ensure familiarity with the system.
Floor walkers, who will be available on 9 and 10 June to provide hands on support for the Housing Rents and Tenancy Support teams.
A network of Super Users has been established across the organisation to provide ongoing guidance and support.
Super Users are available within the various teams:
Contact Centre
- Eifion Davies - ewdavies@carmarthenshire.gov.uk
- Della Mills - DMills@carmarthenshire.gov.uk
- Lynda Richards-Davies - LARichards-Davies@carmarthenshire.gov.uk
- Michelle Phillips - mphillips@carmarthenshire.gov.uk
- Sian Rees-Harper - SARees-Harper@carmarthenshire.gov.uk
- Gethin Edwards - GethEdwards@carmarthenshire.gov.uk
Pre Tenancy – Cx Mobile
- Nerys Davies - NeryDavies@carmarthenshire.gov.uk
- Maria Brookfield - mbrookfield@carmarthenshire.gov.uk
- Rebecca Miller - RACMiller@carmarthenshire.gov.uk
- Kathryn Pink - KPink@carmarthenshire.gov.uk
Mutual Exchange
- Eve Murray-McGregor - EMurray-Macgregor@carmarthenshire.gov.uk
Housing Rents
- Catrin Winstanley - CatWinstanley@carmarthenshire.gov.uk
- Heather Holding - HHHolding@carmarthenshire.gov.uk
- Rhys Bowling - RABowling@carmarthenshire.gov.uk
- Meleri Cadenne De Lannoy - MACadenneDeLannoy@carmarthenshire.gov.uk
- Amy Jones - Amycjones@carmarthenshire.go.uk
- Shaun Rhodes - srhodes@carmarthenshire.gov.uk
Tenancy support
- Laura John - laurajohn@carmarthenshire.gov.uk
- Nicola Davies - nicodavies@carmarthenshire.gov.uk
- Robert S Heaney - RSHeaney@carmarthenshire.gov.uk
- Steven Jones - stjones@carmarthenshire.gov.uk
Estate management
- Louise Walters - slouwalters@carmarthenshire.gov.uk
- Celyn Bowen - cebowen@carmarthenshire.gov.uk
- Thomas Smeeth - tjsmeeth@carmarthenshire.gov.uk
Tyisha Team
- Jodie King - Jodking@carmarthenshire.gov.uk
- Alison Williams - AliWilliams@carmarthenshire.gov.uk
Anti-Social Behaviour
- Hannah Murray - hjmurray@carmarthenshire.gov.uk
- Shaun Lewis - smlewis@carmarthenshire.gov.uk
- Ashleigh Roberts - ASRoberts@carmarthenshire.gov.uk
Sheltered schemes
- Amanda R Jones - Amrjones@carmarthenshire.gov.uk
- Rachel Thomas - rthomas@carmarthenshire.gov.uk
Repairs
- Elaine Phillips - lephillips@carmarthenshire.gov.uk
- Ann Keyte - AKeyte@carmarthenshire.gov.uk
Business Support
- Jonathan May - JMay@carmarthenshire.gov.uk
- David James - DaWJames@carmarthenshire.gov.uk
Voids Team
- Catrin Thomas - CAThomas@carmarthenshire.gov.uk
- Joshua J Bowen - jjbowen@carmarthenshire.gov.uk
Temporary Accommodation Team
- Jonathan Stewart - JJStewart@carmarthenshire.gov.uk
Social Lets
- Eleri LR Bowen - ELRBowen@carmarthenshire.gov.uk
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