CX Housing Management System
Page updated: 27/05/2026
What’s changing and when?
We’re moving to the CX Housing Management System over the next few weeks, providing a modern, streamlined way to manage housing services.
Final go live decision: 13 May 2026
OHMS read only from: 19 June 2026
Go Live Phase 1 Launch: 29 June 2026
The system will be implemented through a phased launch, with the initial Go Live structured into the following phases:
Phase 1 - 29 June 2026
- Housing Rents
- Voids
- Tenancy Support (to include sheltered schemes, Tyisha, Temporary Accommodation and simple lettings)
Phase 2 - 1 July 2026
- Pre-tenancy
- Mutual Exchange
- Contact Centre
- Business Support
- Housing Benefits
- All other housing staff (where access is required to view rent accounts, check tenancy details etc)
Phase 3 - 6 July 2026
- Anti-social behaviour
- Estate Management
Phase 4 - To follow
- Housing repairs
Further information will be shared with relevant staff over the coming weeks.
A range of support is available to assist staff with the transition to the new system, including:
ThinQi training materials, which are mandatory for all staff and must be completed to ensure familiarity with the system.
Floor walkers, who will be available on 30th of June and the 1st of July to provide hands on support for the Housing Rents and Tenancy Support teams.
The team are available to answer any queries over email: hms@carmarthenshire.gov.uk
A network of Super Users has been established across the organisation to provide ongoing guidance and support.
Super Users are available within the various teams:
Contact Centre
- Eifion Davies - ewdavies@carmarthenshire.gov.uk
- Della Mills - DMills@carmarthenshire.gov.uk
- Lynda Richards-Davies - LARichards-Davies@carmarthenshire.gov.uk
- Michelle Phillips - mphillips@carmarthenshire.gov.uk
- Sian Rees-Harper - SARees-Harper@carmarthenshire.gov.uk
- Gethin Edwards - GethEdwards@carmarthenshire.gov.uk
Pre Tenancy – Cx Mobile
- Nerys Davies - NeryDavies@carmarthenshire.gov.uk
- Maria Brookfield - mbrookfield@carmarthenshire.gov.uk
- Rebecca Miller - RACMiller@carmarthenshire.gov.uk
- Kathryn Pink - KPink@carmarthenshire.gov.uk
Mutual Exchange
- Eve Murray-McGregor - EMurray-Macgregor@carmarthenshire.gov.uk
Housing Rents
- Catrin Winstanley - CatWinstanley@carmarthenshire.gov.uk
- Heather Holding - HHHolding@carmarthenshire.gov.uk
- Rhys Bowling - RABowling@carmarthenshire.gov.uk
- Meleri Cadenne De Lannoy - MACadenneDeLannoy@carmarthenshire.gov.uk
- Amy Jones - Amycjones@carmarthenshire.go.uk
- Shaun Rhodes - srhodes@carmarthenshire.gov.uk
Tenancy support
- Laura John - laurajohn@carmarthenshire.gov.uk
- Nicola Davies - nicodavies@carmarthenshire.gov.uk
- Robert S Heaney - RSHeaney@carmarthenshire.gov.uk
- Steven Jones - stjones@carmarthenshire.gov.uk
Estate management
- Louise Walters - slouwalters@carmarthenshire.gov.uk
- Celyn Bowen - cebowen@carmarthenshire.gov.uk
- Thomas Smeeth - tjsmeeth@carmarthenshire.gov.uk
Tyisha Team
- Jodie King - Jodking@carmarthenshire.gov.uk
- Alison Williams - AliWilliams@carmarthenshire.gov.uk
Anti-Social Behaviour
- Hannah Murray - hjmurray@carmarthenshire.gov.uk
- Shaun Lewis - smlewis@carmarthenshire.gov.uk
- Ashleigh Roberts - ASRoberts@carmarthenshire.gov.uk
Sheltered schemes
- Amanda R Jones - Amrjones@carmarthenshire.gov.uk
- Rachel Thomas - rthomas@carmarthenshire.gov.uk
Repairs
- Elaine Phillips - lephillips@carmarthenshire.gov.uk
- Ann Keyte - AKeyte@carmarthenshire.gov.uk
Business Support
- Jonathan May - JMay@carmarthenshire.gov.uk
- David James - DaWJames@carmarthenshire.gov.uk
Voids Team
- Catrin Thomas - CAThomas@carmarthenshire.gov.uk
- Joshua J Bowen - jjbowen@carmarthenshire.gov.uk
Temporary Accommodation Team
- Jonathan Stewart - JJStewart@carmarthenshire.gov.uk
Social Lets
- Eleri LR Bowen - ELRBowen@carmarthenshire.gov.uk
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