We're Moving to a New IT Helpdesk System
17 hours ago
To help us provide a more efficient, responsive, and user-friendly support experience, we are pleased to announce that we will soon be moving to a new IT Helpdesk system. The new IT Helpdesk system will go live on the 7 September 2026.
What does this mean for you?
The new system will make it easier to:
Log IT incidents and service requests
Track the progress of your tickets
Receive clearer updates and communications from support teams
Access support information and self-service resources
When is the change happening?
No action is required from customers. However, please note the following:
Existing support tickets will be reviewed and migrated where appropriate. Please note that users will not be able to access or review tickets remaining in the current Helpdesk system once the new platform goes live.
The new Self Service Portal will look and operate very similarly to the existing system, while providing enhanced functionality behind the scenes.
Email communications will be sent from the Digital Services mailbox and will include your ticket reference number.
You will continue to use the same Self Service icon on your desktop, which will direct you to the new platform.
We anticipate minimal disruption during the transition and will continue to provide support throughout the migration period.
If you have any questions regarding this change, please contact the IT Service Desk.
Thank you for your patience and support as we implement this improvement.