New Service Improvement Review Framework Approved
Page updated: 08/05/2024
The Transformation Board has approved the following Service Improvement Review Framework to ensure we have a robust process for the service reviews where opportunities for transformational change and improvement identified are optimised and departments are supported in progressing their projects alongside their essential ongoing work.
| 1. Identification of Review Programme | -Use of data and intelligence to identify priorities e.g., Corporate Performance Monitoring reports and CMT discussion - Requests from Transformation Board/CMT/Cabinet |
| 2. Scoping of Review | - Ensuring that we are clear on what we expect to achieve/outcomes -Sign off by Directors/Heads of Service/Service Workstream |
| 3. Undertaking Review | - Service to allocate capacity to ensure that reviews can be carried out in timely manner -Reviews to be undertaken in line with a consistent methodology which has been designed and adapted to meet the specific needs of Carmarthenshire and is underpinned by the Council’s Core Values. - Outcomes to be reported to Service Improvement Workstream |
| 4. Development and Delivery of Service Improvement Plan | - Development of delivery plans that set out of how, when and by whom actions will be taken to address findings of the review - Heads of Service to provide leadership and commitment to the implementation process - Development of measures to evaluate outcomes - Actions/measures to be integrated into service business planning process |
| 5. Sign off from Transformation Programme | - Evidence of significant change and improvement - Evidence of ability to create long term-sustainable change - Production of key measures to be reported into corporate performance management framework |
| 6. On-going monitoring of performance | - Corporate Performance Monitoring reports to CMT - Monitoring via Corporate Data unit |
| 7. Further Corporate Intervention (if required) |
- Transformation Team required to undertake further review / Provide support |
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