Grievance Policy - Reviewed: June 2026

In this section

1. Introduction
2. Definition
3. Scope
4. General Principles
5. Roles and Responsibilities
6. Raising a Grievance – Informal Procedure
7. Raising a Grievance – Formal Procedure
8. Grievance Meetings

9. Grievances from employees who have left or leave the Authority during the Procedure
10. Keeping Records
11. Training and Support
12. Monitoring this Policy and Procedure
13. Ensuring Equality of Opportunity
APPENDIX A - The Role of the Companion
APPENDIX B - Formal Grievance Procedure
APPENDIX C - Preparing for a Formal Grievance Meeting – Guidance for Managers

8. Grievance Meetings

During a grievance meeting, the employee should be allowed to explain their complaint and say how they think it should be settled. If necessary, the Officer chairing the grievance meeting may wish to adjourn to enable them to gather further information or obtain advice. A date for a re-convened meeting will be agreed at that time if possible. See guidance for managers on how to conduct a grievance meeting Appendix C.

Following the meeting, a written response should be sent to the employee within 14 calendar days.