Cancellation Policy

Cancellation Policy

We require 5 full working days notice if you are unable to attend your arranged appointment. Failure to attend or provide enough notice will result in your manager still being charged. 

Please ensure that you allow enough time to prepare for the consultation, ensuring you have signal/ wifi etc..

Our practitioners will contact you at the specified time of the appointment, should they be unable to contact you they will try for a second time. 

If you have any issues accessing an appointment either by phone or video, please contact the Occupational Health team within the first 10 minutes to ensure the issues can be addressed and the appointment can go ahead. If after 10 minutes they have been unable to connect with you, the appointment will be unable to proceed and will be cancelled incurring charge.

Wellbeing Support Service:

Any non-attended Wellbeing Support Service appointments without the sufficient notice will be deducted from the total amount of sessions authorised by your line manager (after 2 occasions an automatic discharge applies.)

Please note: All follow up appointments must be within 4 weeks of the previous appointment to ensure continuity of support. 

All charged non-attendances will be communicated to management. 

If you would like to have access to your Occupational Health records please see the OH Centre’s Confidentiality Procedure on the intranet or contact us on: 01267 246060.