Telephone Appointment

Your Telephone Appointment - What you need to know!

Telephone appointments are both convenient and easy to use. As with Video Calling, instead of travelling to your appointment, you will be contacted on your chosen contact number.

Telephone appointments are secure, and your privacy is protected. However, you must also ensure that you are in a confidential space where you are able to talk freely and openly to the practitioner.

Please Note: Incoming calls will come through on an unrecognised number. If your number does not accept these, please contact us to provide an alternative number on 01267 246060 at your earliest convenience. If you have any issues accessing an appointment either by phone or video, please contact the Occupational Health team within the first 10 minutes to ensure the issues can be addressed and the appointment can go ahead. If after 10 minutes they have been unable to connect with you, the appointment will be unable to proceed and will be cancelled incurring charge.
                                         
Please ensure you have removed any "call minder" restrictions as this will impact your contact time and the appointment will have to be re-arranged if the practitioner can not speak to you within the first 10mins.

If you wish to cancel or change your appointment date or time, please ensure that you call the office on 01267 246060. Cancellation Policy

What will I need?

A mobile or landline - Please ensure that you are in a location with sufficient signal to avoid any issues connecting to or during the call.

A private, confidential space, where you will feel comfortable talking openly and freely and where you will not be disturbed.