Video Appointment
Page updated: 24/05/2023
Your Video Appointment - What you need to know! 
Video calling is both convenient and easy to use! Instead of travelling to your appointment, you will be sent a Microsoft Teams link to your email.
When you click the link to log on to the video, the practitioner will be notified you are waiting and will join the appointment.
Video calls are secure, and your privacy is protected. However, you must also ensure that you are in a well-lit, confidential space where you are able to talk freely and openly to the practitioner.
A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).
A reliable internet connection (wired, WiFi or mobile data). If you can watch a video online, you should be able to make a video call.
A private, well-lit area for your consultation, which is confidential and where you will not be disturbed.
You have your own private video room that only authorised practitioners can access.
No information you provide is shared. Prior to your report being sent to your manager you consent will be sought
The video call is free except for your internet usage. Tip! If you can, connect to a Wi-Fi network to avoid using your mobile data.
The video call doesn’t use data while you are waiting for someone to join you.
After the call connects, it uses a similar amount of data to Skype® or FaceTime®.
If your video call does not work and you haven’t been able to connect with the practitioner within the first 10 minutes, please contact the Occupational Health Team (01267 246 060).
The practitioner will make two attempts to contact you at the time of your scheduled appointment. However, if they have not been able to make contact with you within the first 15 minutes of that session; then the appointment will have to be rearranged. Should this be the case, please contact the Occupational Health Team (01267 246 060) to arrange a new appointment.
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