Digital Mentors

Page updated: 28/05/2023

Digital Mentors help to develop people’s confidence and skills in using digital technology. We need Digital Mentors to inspire people to use digital technology and support them through their first steps using computers, mobile devices, and the internet.

Giving just 5 minutes of your time to support someone with their digital skills, could see that person supporting other citizens of Carmarthenshire with theirs.

Our Digital Mentors provide support to colleagues to improve their confidence using technology at work and at home.

Qualities you need

Being a Digital Mentor is not about being a ‘digital expert’, it’s focused on being good with people. You will have patience, enthusiasm, adaptability and be good at listening – we will help you with the rest! You need a basic understanding of the internet and how to use a range of devices. If you don’t know how to do something online, you’ll have the skills to search for an answer.

Your role

Digital Mentors are there to help and encourage people to learn, rather than doing everything for them. You need to be aware of the boundaries of your role, and not try to help with things that you may not be qualified on, such as legal, financial or health issues.

You Will:	You Won't:
Inspire people to give it a go Raise awareness of the benefits of being digital Increase people’s confidence Maintain confidentiality Remain unbiased Work within the organisation’s policies and procedures	Do it for them Complete people’s online forms Troubleshoot all technical queries Give advice that you’re not qualified to give

You Will:

You Won't:

Inspire people to give it a go
Raise awareness of the benefits of being digital
Increase people’s confidence
Maintain confidentiality
Remain unbiased
Work within the organisation’s policies and procedures

Do it for them
Complete people’s online forms
Troubleshoot all technical queries
Give advice that you’re not qualified to give

Benefits of being a Digital Mentor

As well as opportunities for personal development, you will also have access to:

Mentoring training from Digital Communities Wales
L&D Training sessions for new digital skills and software
Support for developing your existing digital skills
A Teams channel where you can all stay connected and learn from each other
Bimonthly drop-in meetings to gather your thoughts and feedback.

You will be supported and recognised for your time and service and you will be a part of our Digital Transformation, shaping the way we work in the future.