IT Support

Log a support call

You can log a support request online 24 hours a day. Our technicians are available to resolve issues from 8:45am to 5pm Monday to Thursday, and from 8:45am to 4:30pm on Friday.

Log a call

Expression of Interest Request

Service managers MUST submit an EOI request for Digital Transformation Projects, to bid for DTSG funding, when requesting IT resource for projects, for system integration with Agresso or CAPITA.

IT Expression of Interest Request (EOI)

How to use Sharepoint

FAQ and Guide to show the basics of Sharepoint and how you can best use it within your team.

Sharepoint

Copilot

Microsoft 365 Copilot is an AI-powered tool designed to enhance productivity by assisting with tasks across Microsoft apps like Outlook, Word, Excel, PowerPoint, and SharePoint, using natural language prompts to generate responses and automate repetitive tasks.

Microsoft 365 Copilot

Office 365

Did you know that in addition to the common applications such as Word, Excel and Outlook, there are also a number of other Office 365 applications available to help you collaborate with your colleagues such as Forms, Planner or Sway?

Office 365 Suite

Microsoft Learning Pathways

Microsoft user guides, videos, and support on their most used applications. Including Outlook, Teams, OneDrive, SharePoint, OneNote, Excel and Word.

Learning Pathways

Multi Factor Authentication

We are taking extra steps to make your account more secure. Find out how to register for Multi Factor Authentication and keep it up to date.

Multi Factor Authentication

Managing and Resetting Device Passwords

Information on managing and resetting your device password. This includes your domain username and password, as well as your Bitlocker device PIN.

Self Service Password Reset

Portable Devices

Information on the use of portable devices (laptops, tablets, smart phones etc), including the Portable Device Usage policy.

Portable Devices

Mobile phones

Information and guidance on purchasing corporate mobile phones and resolving issues. This page includes a list of departmental Mobile Phone Reps.

CCC Mobile Phones and SIMs

Bring Your Own Device (BYOD)

Information on requesting and setting up BYOD on your personal mobile phone, to enable you to access CCC emails and data via Microsoft applications (Outlook, OneDrive, Teams etc).

Bring Your Own Device (BYOD)

Choosing a Default Web Browser

Instructions on changing your default web browser. Also contained is a list of recommended web browsers to use for particular CCC applications.

Web Browsers

IT Security

General advice and guidance on IT Security.

IT Security

IT policies

Including Information Security, Email Usage, Internet Usage and Portable Device policies.

IT Policies

IT Strategies

Including Digital Transformation, Digital Technology and Digital Schools strategies.

IT Strategies

Microsoft Teams

Useful Microsoft Teams information. Please bear in mind that you will find more information on Teams in Microsoft Learning Pathways, and the ‘Help’ section within the Teams app.

Microsoft Teams

Hardware FAQ

Useful information around IT hardware, including the process to setup a new member of staff, what to do if your device has an issue, what to do if you’ve lost your work mobile phone, and much more.

Hardware FAQ

Optimising Home Broadband

Find out how to eliminate home broadband issues.

Optimising Home Broadband

Install your own software

Find out how to install your own software and applications.

Install your own software

Encrypted Emails

How to send and open secure encrypted emails.

Encrypted Emails

WhatsApp Guidance

Guidance on the use of WhatsApp for work related purpose.

WhatsApp Guidance

Manage Your Emails

We are taking extra steps to make your account more secure. Find out how to register for Multi Factor Authentication and keep it up to date.

Exchange Online Protection

Windows Security Updates

Information on patches and feature updates, and why they are applied, when they’ll be applied and what you’ll need to do.

Windows Security Updates

Working remotely

Information and FAQs for remote/home working.

Working Remotely

Mitel IP Phone Settings and Features

This includes transferring calls, diverts, pickup groups, conference calling, and hot desk logins.

Mitel IP Phone Settings and Features

Print & Scan

Print and Scan

Supporting your digital skills

We have various learning pathways for your digital skills whether you need a basic understanding of your digital skills or increase your confidence in a specific area. There is something to suit everyone.

Supporting your digital skills

Hybrid Meeting Room Kit

Hosting a Hybrid Meeting

Hybrid Meeting Room Kit