Mitel IP Phone Settings and Features

IP Phone Settings

Feature	Key/ Button	Associated Code	Cancel Code
Transfer a Call		n/a	n/a
Reclaim		n/a	n/a
Pick Up - Group	n/a	* 6	n/a
Pick Up - Other Extension	n/a	** 6 - ext no	n/a
Divert all Calls	n/a	* 8 - ext no / * 89 mobile no	# # 8
Divert on Busy	n/a	** 70 - ext no / ** 70 9 mobile no	** 72
Divert on No Reply	n/a	** 71 - ext no / ** 71 9 mobile no	** 74
Automatic Call-back	n/a	1	# 1
Do Not Disturb	n/a	* 5	# 5

Conference Calling

• Dial the first ext/telephone number
• When they answer press the transfer button and dial the next number you wish to join the conference call
• Continue to do this until you have dialled all the required people
• Press transfer again to finalise the conference call and everyone will be connected

Please ensure that you log a call with IT Self-Service, before you configure your IP phone, as you will need to be added to the Teleworker security group.

Hotdesk Login for Mitel IP Phones

Hotdesk login for Mitel 5212/5312

Phone will display LOCKED

Dial #32

Login press *

Enter your extension no

Press # for OK

Press # for OK again [there is no PIN]

Login is complete

Hotdesk logout for Mitel 5212/5312

Dial #33

Press # to logout

Logout complete, phone will display LOCKED

Hotdesk login for Mitel 5320/5340

Press the button next to Hotdesk which is shown on your screen

Press the button next to Login

Enter your extension number

Press button next to OK

Press button next to OK again [there is no PIN]

Login complete

Hotdesk logout for Mitel 5320/5340

Press button next to Logout which is shown on your screen

Press button next to Logout again

Logout complete, phone will display LOCKED