Help and Support
Page updated: 02/07/2026
Independent Domestic Abuse Advisory Service (IDVA) - a small team of Independent domestic violence advisors/advocates that support victims/survivors and their family who are experiencing domestic violence and abuse and have been assessed as high risk of serious harm and homicide.
Carmarthenshire and Powys - 01267 221194
Pembrokeshire and Ceredigion - 01646 698820
Hafan Cymru - offers a variety of accommodation and support services for vulnerable adults, young people and children www.hafancymru.co.uk
Pobl – emergency accommodation, advice and support www.poblgroup.co.uk/about-us/pobl-story/april/here-for-domestic-abuse-victims/
New Pathways - Sexual Violence offers help and support for victims of rape or sexual assault (immediate or historic) www.newpathways.co.uk
Ceredigion - 01970 610124
Carmarthenshire -01267 235464
Powys -01267 226166
Sexual Assault Referral Centre (SARC) - Out of Hours (all areas) - 07423 437020
BAWSO (Black Association for Women Step Out) - a specialist agency, providing culturally sensitive and appropriate information and services to black and other minority ethnic women and children. It can provide access to refuge, advice, information and translation services via a 24 hour helpline. www.bawso.org.uk - 0800 731 8147 - (24 hr helpline).
Threshold Domestic Abuse Service: Choices Programme
Perpetrators of Domestic Abuse enquiries@threshold-das.org.uk - 01554 752422
Calan DVS
01639 794448
Montgomeryshire Family Crisis Centre’s
Intervention Hub
01686 629114
Forensic Psychology UK / Threshold Domestic Abuse Service - Individuals displaying stalking behaviours
Service accessed via Dyfed Powys Police - Tel: 101 www.dyfed-powys.police.
Occupational Health & Wellbeing Team
Tel: 01267 246060/246061
E-mail: CEOccupationalHealth@carmarthenshire.gov.uk - A confidential service providing access to Occupational Health Advisors, Nurses, Practitioners and Stress Management Practitioners
Housing and council tax benefits - If you need further information or advice please go to:
www.carmarthenshire.gov.uk and click on ‘Advice and Benefits’
E-mail: housing.benefits@carmarthenshire.gov.uk
Freephone: 0800 288 9002
Housing advice - If you are a home owner, a private tenant or a Council or Housing Association tenant, if you need information on - Housing advice, Housing options and Home improvement: www.carmarthenshire.gov.uk/english/housing/pages/home.aspx
Tel: 01554 742194
Tel (out of hours): 01267 234567
Email: Housing@carmarthenshire.gov.uk
Text us on: 07766 406506
Minicom service: 01267 223867
External services
Mid and West Wales Domestic Abuse, or Domestic or Sexual Violence Regional Pathway to Support - This service sets out a clear pathway to domestic abuse, domestic or sexual violence support and advice for citizens and professionals living and working within the Mid and West Wales region.
The Live Fear Free Helpline on 0808 8010800 is open to individuals experiencing any form of Domestic Abuse or Sexual violence (DA/SV). Live Fear-Free
The Live Fear Free Helpline will provide immediate advice and guidance before signposting to a local Specialist Support Provider (see table overleaf).
Mid and West Wales Domestic Abuse, or Domestic or Sexual Violence Regional Pathway to Support - This service sets out a clear pathway to domestic abuse, domestic or sexual violence support and advice for citizens and professionals living and working within the Mid and West Wales region.
The Live Fear Free Helpline on 0808 8010800 is open to individuals experiencing any form of Domestic Abuse or Sexual violence (DA/SV). Live Fear-Free
The Live Fear Free Helpline will provide immediate advice and guidance before signposting to a local Specialist Support Provider (see table overleaf).
Police – Domestic Abuse Officers, Public Protection Unit
www.dyfed-powys.police.uk
Tel: 101
Domestic abuse officers can offer help and advice to victims who need police assistance of a non-urgent nature.
Dyn Safer Wales
Tel: 0808 81 0321
Working across Wales to support men who experience domestic abuse.
Bright Sky App - Bright Sky is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.
Broken Rainbow
Tel: 08452 60 44 60
Broken Rainbow provides support for lesbian, gay, bisexual, and transgender people experiencing domestic abuse.
Wales Citizen’s Advice Bureau
Tel: 0800 702 2020
Text Relay UK if you cannot hear or speak on the phone, you can type what you want to say: 118001 then 0800 144 8884
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK
The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice on a range of issues including debt, benefits, housing and legal matters. Advisers can help fill out forms, write letters, negotiate with creditors and represent individuals at court.
Hourglass
Tel: 0808 808 8141
The Hourglass confidential helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person.
Karma Nirvana
www.karmanirvana.org.uk
Tel: 0800 5999 247
Karma Nirvana is an honour network and forced marriage helpline.
Respect Men’s Advice Line
Tel: 0808 801 0327
Confidential helpline for male victims of domestic abuse
National LGBT+ Domestic Abuse Helpline
Tel: 0800 999 5428
Emotional and practical support for LGBT+ people.
Tel: 0808 802 0300
Guidance on the law, how to report stalking, gathering evidence, staying safe and reducing the risk.
NSPCC
www.nspcc.org.uk or email help@nspcc.org.uk
Tel: 0808 800 5000
24hr helpline offering counselling, information and advice to anyone that is concerned about a child. All counsellors are trained child protection officers.
Relate Cymru
www.relate.org.uk/cymru/help-domestic-violence
Relationship guidance including help for domestic violence.
Victim Support
www.victimsupport.org.uk
Tel: 0300 123 2996 (Local Helpline)
Tel: 0808 1689 111 (National Helpline)
A national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. This is not a government agency or part of the police and individuals do not have to report a crime to the police to get help and can call any time after the crime has happened, whether it was yesterday, last week or several years ago.
HR
Behaviour and Standards
Domestic Abuse and Sexual Violence
- Supporting Victims or Survivors
- Guidance for Managers
- Guidance for Colleagues
- Asking Difficult Questions
- Perpetrator
- Help and Support
Employee relations
- Capability
- Disciplinary
- Grievance
- Investigations
- Collective disputes
- Suspension
- Trade Union Facilities Time Agreement
- Disciplinary Policy and Procedure Guidance Chief Officer
- Grievance Relating to Grade
- The Role of the Companion during the Disciplinary and Grievance Process
- Grievance Policy
- Collective Disputes Policy & Procedure
- Suspension Protocol - June 2026
- Capability Policy & Procedure - June 2026
- Investigation Policy - June 2026
Employee Support
Equality & Diversity
- Disability: Reasonable Adjustments
- Black, Asian and Minority Ethnic Staff
- Religion and Belief
- Transgender Guidance
- Equality and Diversity Monitoring
- A Guide for Managers Supporting Lesbian, Gay and Bi Staff
- Neurodiversity Policy
- Neurodiversity
- Religion and Belief Guidance for Managers - July 2026
- Reasonable Adjustments: A Manager’s Guide - July 2026
Flexible Working and Job Share
Jobs & Careers
Leave and absence
- Adoption & Surrogacy Leave
- Annual Leave
- Career Break
- Compassionate Leave
- Flexi-time
- Maternity Leave
- Paternity Leave
- Purchase of Additional Annual Leave
- Shared Parental Leave
- Time off for dependants
- Unpaid leave
- Neonatal Care Leave & Pay Policy - April 2025
- Disruptions to Working Arrangements
- Time Off Policy - February 2026
- Shared Parental Leave - Process Guide for Headteachers
- Paternity Leave Policy - April 2026
- Bereaved Partner’s Paternity Leave
- Parental Leave Policy
- Annual Leave and Holiday Pay Policy - July 2026
Leaving the council
Directory
Pay & benefits
- Childcare voucher scheme
- Eye tests
- Health Care Plans
- Pay
- Pension Scheme
- Salary Finance
- Travel and Subsistence Policy
Recruiting an Agency Worker
Recruitment
- Disclosure and Barring Service - Guidance for managers
- DBS referrals flow chart
- Employment References - Guidance
ResourceLink / MyView
Restructuring
Sickness Absence
- Recording Absence
- Return to Work Interviews
- Phased Return to Work
- Attendance Management Meetings
- The Stages of Sickness Absence
- Occupational Health
- Occupational Health Referrals
- Occupational Sick Pay
- Case Conferences
- Reasonable Adjustments (Disability)
- Ill Health Retirement
- Ill Health Retirement - Non Teachers
- Ill Health Retirement - Teachers
- Related Absence
- Sickness & annual leave
- Managing respiratory tract infections including Covid
- FAQ's for employees
- Sickness Absence Policy
Volunteering
Whistleblowing
Workforce and succession planning
- Introduction
- Stage 1 - Starting Point
- Critical Role Analysis
- What is your demand and supply?
- Gap Analysis
- Action Plan
- Reporting
- Workforce and Succession Planning Solutions
Close Personal Associations and Relationships Guidance
- 2. Scope
- 3. Principals
- 4. Roles and Responsibilities
- 5. Definition of Close Personal Associations / Relationships
- 6. Defining a Relevant Team or Establishment or Work Area
- 7. Recruitment and Appointment of Employees
- 8. Requirement to Disclose a Close Personal Association
- 9. Where there is a Relationship Between Applicant and Manager or Team Colleagues
- 10. Authority to Appoint
- 11. When Issues Cannot be Managed Effectively
- 12. When a Relationship Breaks Down
- 13. Conduct or Performance Issues
- 14. Close Personal Associations between an Employee and a Child / Young Person or Vulnerable Adult
- 15. Colleagues Affected by a Close Personal Association
- 16. Provision of References
- 17. Financial Regulations
- 18. Associations with Contractors or Potential Contractors
- 19. Failure to Disclose a Close Personal Association
- 20. Ensuring Equality of Opportunity
- Appendix 1 - Officers' Declaration of Personal Interests
- Appendix 2 - Relationship Protocol
Fixed Term/Temporary Contracts Guidance - August 2026
- 2. Purpose
- 3. Scope
- 4. Differences Between a Fixed Term Contract and Temporary Contract
- 5. Workers
- 6. Successive Use of Fixed term/ Temporary Contracts
- 7. Issuing Fixed term/ Temporary Contracts
- 8. Rights of Fixed term/ Temporary Employees
- 9. Fixed Term/Temporary Contracts and Restructuring
- 10. Fixed-term or Temporary Employees Applying for Secondments
- 11. Selection for Redundancy
- 12. Redundancy Payment
- 13. Continuous Service
- 14. Access to Permanent Posts
- 15. Renewal and Non-Renewal of Fixed Term/Temporary Contracts
- 16. Reviewing Fixed term / Temporary Contracts
- 17. Renewal of a Fixed term / Temporary Contract
- 18. Non-Renewal of a Fixed Term / Temporary Contract
- 19. Ensuring Equality of Opportunity
- Appendix A – Restructuring and Fixed Term/ Temporary Contracts Q&A
- Appendix B – Consultation Invite Letter Fixed Term/ Temporary Contract
- Print Page
Employee Contracts
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