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Help and Support

IN AN EMERGENCY DO NOT DELAY DIAL 999
However, if this is not an emergency, please see below a range of contact numbers for your assistance.

Independent Domestic Abuse Advisory Service (IDVA) - a small team of Independent domestic violence advisors/advocates that support victims/survivors and their family who are experiencing domestic violence and abuse and have been assessed as high risk of serious harm and homicide.

Carmarthenshire and Powys - 01267 221194

Pembrokeshire and Ceredigion - 01646 698820

Hafan Cymru - offers a variety of accommodation and support services for vulnerable adults, young people and children www.hafancymru.co.uk

Pobl – emergency accommodation, advice and support www.poblgroup.co.uk/about-us/pobl-story/april/here-for-domestic-abuse-victims/

New Pathways - Sexual Violence offers help and support for victims of rape or sexual assault (immediate or historic)  www.newpathways.co.uk

Ceredigion - 01970 610124

Carmarthenshire -01267 235464

Powys -01267 226166

Sexual Assault Referral Centre (SARC) - Out of Hours (all areas)  - 07423 437020

BAWSO (Black Association for Women Step Out) -  a specialist agency, providing culturally sensitive and appropriate information and services to black and other minority ethnic women and children. It can provide access to refuge, advice, information and translation services via a 24 hour helpline.  www.bawso.org.uk - 0800 731 8147 - (24 hr helpline).

Threshold Domestic Abuse Service: Choices Programme

Perpetrators of Domestic Abuse enquiries@threshold-das.org.uk - 01554 752422

Calan DVS

gbranch@calandvs.org.uk

01639 794448

Montgomeryshire Family Crisis Centre’s

Intervention Hub

admin@familycrisis.co.uk

01686 629114

Forensic Psychology UK / Threshold Domestic Abuse Service - Individuals displaying stalking behaviours

Service accessed via Dyfed Powys Police - Tel: 101  www.dyfed-powys.police.

Occupational Health & Wellbeing Team

Tel: 01267 246060/246061

E-mail: CEOccupationalHealth@carmarthenshire.gov.uk  - A confidential service providing access to Occupational Health Advisors, Nurses, Practitioners and Stress Management Practitioners

Housing and council tax benefits  - If you need further information or advice please go to:

www.carmarthenshire.gov.uk and click on ‘Advice and Benefits’

E-mail:  housing.benefits@carmarthenshire.gov.uk 

Freephone: 0800 288 9002

Housing advice - If you are a home owner, a private tenant or a Council or Housing Association tenant, if you need information on - Housing advice, Housing options and Home improvement: www.carmarthenshire.gov.uk/english/housing/pages/home.aspx 

Tel: 01554 742194

Tel (out of hours): 01267 234567

Email: Housing@carmarthenshire.gov.uk

Text us on: 07766 406506
Minicom service: 01267 223867

External services

Mid and West Wales Domestic Abuse, or Domestic or Sexual Violence Regional Pathway to Support - This service sets out a clear pathway to domestic abuse, domestic or sexual violence support and advice for citizens and professionals living and working within the Mid and West Wales region.

The Live Fear Free Helpline on 0808 8010800 is open to individuals experiencing any form of Domestic Abuse or Sexual violence (DA/SV). Live Fear-Free

The Live Fear Free Helpline will provide immediate advice and guidance before signposting to a local Specialist Support Provider (see table overleaf).

 

 

Mid and West Wales Domestic Abuse, or Domestic or Sexual Violence Regional Pathway to Support - This service sets out a clear pathway to domestic abuse, domestic or sexual violence support and advice for citizens and professionals living and working within the Mid and West Wales region.

The Live Fear Free Helpline on 0808 8010800 is open to individuals experiencing any form of Domestic Abuse or Sexual violence (DA/SV). Live Fear-Free

The Live Fear Free Helpline will provide immediate advice and guidance before signposting to a local Specialist Support Provider (see table overleaf).

Police – Domestic Abuse Officers, Public Protection Unit
www.dyfed-powys.police.uk
Tel: 101
Domestic abuse officers can offer help and advice to victims who need police assistance of a non-urgent nature.

Dyn Safer Wales

www.dynwales.org

Tel: 0808 81 0321

Working across Wales to support men who experience domestic abuse.

Bright Sky App - Bright Sky is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.

Broken Rainbow

www.broken-rainbow.org.uk 

Tel: 08452 60 44 60

Broken Rainbow provides support for lesbian, gay, bisexual, and transgender people experiencing domestic abuse.

Wales Citizen’s Advice Bureau

www.citizensadvice.org.uk

Tel: 0800 702 2020

Text Relay UK if you cannot hear or speak on the phone, you can type what you want to say:  118001 then 0800 144 8884

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK 

The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice on a range of issues including debt, benefits, housing and legal matters. Advisers can help fill out forms, write letters, negotiate with creditors and represent individuals at court.

Hourglass

www.wearehourglass.org

Tel: 0808 808 8141
The Hourglass confidential helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person.

Karma Nirvana

www.karmanirvana.org.uk
Tel: 0800 5999 247
Karma Nirvana is an honour network and forced marriage helpline.

Respect Men’s Advice Line

www.mensadviceline.org.uk

Tel: 0808 801 0327
Confidential helpline for male victims of domestic abuse

National LGBT+ Domestic Abuse Helpline

www.galop.org.uk

Tel: 0800 999 5428
Emotional and practical support for LGBT+ people.

National Stalking Helpline

Tel: 0808 802 0300
Guidance on the law, how to report stalking, gathering evidence, staying safe and reducing the risk.

NSPCC
www.nspcc.org.uk  or email help@nspcc.org.uk
Tel: 0808 800 5000
24hr helpline offering counselling, information and advice to anyone that is concerned about a child. All counsellors are trained child protection officers.

Relate Cymru

www.relate.org.uk/cymru/help-domestic-violence

Relationship guidance including help for domestic violence.

Victim Support
www.victimsupport.org.uk
Tel: 0300 123 2996 (Local Helpline)

Tel: 0808 1689 111 (National Helpline)

A national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. This is not a government agency or part of the police and individuals do not have to report a crime to the police to get help and can call any time after the crime has happened, whether it was yesterday, last week or several years ago.

 

Page updated: 06/07/2022 09:35:42